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Enrollees with Military PCM , South Air Force Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 86 | 86 | 87 | 0 |
| AIR FORCE | 87 | 87 | 86 | -1 |
| SOUTH | 86 | 85 | 88 | 1 |
| South Air Force | 89 | 87 | 85 | -3 |
| 14th Med Grp-Columbus | 99 | 96 | 78 | -21 |
| 17th Med Grp-Goodfellow | 91 | 91 | 86 | -5 |
| 19th Medical Group-Little Rock | 92 | 89 | 92 | -1 |
| 1st Spec Ops Med Grp-Hurlburt | 87 | 90 | 66 | -21 |
| 20th Med Grp-Shaw | 94 | 86 | 83 | -11 |
| 23rd Med Grp-Moody | *** | *** | *** | *** |
| 2nd Med Grp-Barksdale | 78 | 71 | 76 | -2 |
| 325th Med Grp-Tyndall | 80 | 88 | 85 | 5 |
| 359th Med Grp-Randolph | 88 | 86 | 88 | 0 |
| 42nd Medical Group-Maxwell | 90 | 76 | 88 | -2 |
| 45th Med Grp-Patrick | 90 | 90 | 91 | 0 |
| 59th Med Wing-Lackland | *** | 92 | *** | *** |
| 628th Med Grp-Charleston | *** | *** | 94 | *** |
| 6th Med Grp-MacDill | 87 | 91 | 88 | 1 |
| 72nd Med Grp-Tinker | 92 | 83 | 90 | -2 |
| 78th Med Grp-Robins | 88 | 89 | 90 | 1 |
| 7th Med Grp-Dyess | 86 | 91 | 84 | -2 |
| 81st Med Grp-Keesler | 88 | 98 | *** | *** |
| 82nd Med Grp-Sheppard | 84 | 81 | 87 | 3 |
| 96th Med Grp-Eglin | 97 | 80 | 87 | -10 |
| South Region-Air force | 85 | 90 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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