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Enrollees with Military PCM , South Other
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 74 73 89 78 86 63 57 69 73 90 82
OTHER 77 81 94 82 87 62 62 76 76 90 83
SOUTH 75 73 88 79 85 66 58 69 75 91 83
South Other 76 81 91 87 94 65 63 75 79 88 82
Out of Catchment South Region 80 85 95 86 92 66 68 77 76 90 81
South Region-Other 77 74 74 *** *** 60 45 51 84 83 80
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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