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Enrollees with Military PCM , West Army 2012 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | |||||||
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors | |
| Benchmark | 84 | 85 | 93 | 82 | 87 | 56 | 72 | 79 | 79 | 92 | 78 |
| US MHS | 74 | 73 | 89 | 78 | 86 | 63 | 57 | 69 | 73 | 90 | 82 |
| ARMY | 74 | 74 | 89 | 80 | 86 | 64 | 59 | 70 | 74 | 91 | 80 |
| WEST | 74 | 72 | 89 | 78 | 88 | 62 | 55 | 68 | 74 | 91 | 82 |
| West Army | 75 | 73 | 90 | 79 | 88 | 64 | 57 | 70 | 73 | 91 | 79 |
| Evans ACH-Ft. Carson | 81 | 81 | 96 | *** | *** | 72 | 54 | 71 | 76 | 90 | 80 |
| Irwin ACH-Ft. Riley | 84 | 63 | 86 | *** | 94 | 61 | 55 | 73 | 66 | 88 | 81 |
| L. Wood ACH-Ft. Leonard Wood | 82 | 70 | 87 | *** | *** | 68 | 60 | 68 | 68 | 92 | 80 |
| Madigan AMC-Ft. Lewis | 72 | 77 | 91 | 78 | *** | 60 | 58 | 75 | 76 | 92 | 83 |
| Munson AHC-Ft. Leavenworth | 77 | 75 | 91 | 83 | 86 | 61 | 63 | 73 | 77 | 91 | 82 |
| R W Bliss AHC-Ft. Huachuca | 79 | 79 | 85 | 88 | 86 | 67 | 54 | 70 | 69 | 92 | 83 |
| Tripler AMC-Ft. Shafter | 62 | 68 | 91 | *** | *** | 61 | 55 | 59 | 65 | 90 | 79 |
| Weed ACH-Ft. Irwin | 73 | 63 | 84 | *** | *** | 53 | 52 | 74 | 66 | 82 | 69 |
| William Beaumont AMC-Ft. Bliss | 72 | 65 | 86 | *** | 87 | 65 | 58 | 75 | 81 | 94 | 75 |
| Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | |||||||||||
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