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Enrollees with Military PCM , West Army
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 74 73 89 78 86 63 57 69 73 90 82
ARMY 74 74 89 80 86 64 59 70 74 91 80
WEST 74 72 89 78 88 62 55 68 74 91 82
West Army 75 73 90 79 88 64 57 70 73 91 79
Evans ACH-Ft. Carson 81 81 96 *** *** 72 54 71 76 90 80
Irwin ACH-Ft. Riley 84 63 86 *** 94 61 55 73 66 88 81
L. Wood ACH-Ft. Leonard Wood 82 70 87 *** *** 68 60 68 68 92 80
Madigan AMC-Ft. Lewis 72 77 91 78 *** 60 58 75 76 92 83
Munson AHC-Ft. Leavenworth 77 75 91 83 86 61 63 73 77 91 82
R W Bliss AHC-Ft. Huachuca 79 79 85 88 86 67 54 70 69 92 83
Tripler AMC-Ft. Shafter 62 68 91 *** *** 61 55 59 65 90 79
Weed ACH-Ft. Irwin 73 63 84 *** *** 53 52 74 66 82 69
William Beaumont AMC-Ft. Bliss 72 65 86 *** 87 65 58 75 81 94 75
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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