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Enrollees with Military PCM , West Army Claims Processing Claims Handled in a Reasonable Time |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 84 | 85 | 86 | 1 |
| ARMY | 85 | 83 | 85 | 1 |
| WEST | 88 | 89 | 87 | -1 |
| West Army | 89 | 88 | 88 | -2 |
| Evans ACH-Ft. Carson | 80 | 87 | *** | *** |
| Irwin ACH-Ft. Riley | 96 | 89 | 95 | -2 |
| L. Wood ACH-Ft. Leonard Wood | 94 | 77 | *** | *** |
| Madigan AMC-Ft. Lewis | *** | 93 | *** | *** |
| Munson AHC-Ft. Leavenworth | 88 | 93 | 84 | -4 |
| R W Bliss AHC-Ft. Huachuca | 91 | 84 | 86 | -5 |
| Tripler AMC-Ft. Shafter | *** | *** | *** | *** |
| Weed ACH-Ft. Irwin | 95 | 55 | *** | *** |
| William Beaumont AMC-Ft. Bliss | 87 | 94 | 82 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||