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Enrollees with Military PCM , West Air Force
How Well Doctors Communicate

Shows Respect
  2010 2011 2012 Trend
Benchmark 95 95 95 0
US MHS 90 90 91 0
AIR FORCE 88 89 89 1
WEST 89 90 91 2
West Air Force 87 90 88 1
10th Med Group-USAF Academy CO 89 92 92 3
15th Med Grp-Hickam 88 90 *** ***
21st Med Grp-Peterson 83 82 85 2
30th Med Grp-Vandenberg 95 92 91 -3
341st Med Grp-Malmstrom 89 84 87 -2
355th Med Grp-Davis Monthan 89 91 86 -2
366th Med Grp-Mountain Home 90 91 87 -2
377th Med Grp-Kirtland 83 84 90 7
3rd Med Grp-Elmendorf 84 91 85 1
509th Med Grp-Whiteman 94 91 86 -8
55th Med Grp-Offutt 90 92 92 2
56th Med Grp-Luke 89 88 89 0
5th Med Grp-Minot 89 96 98 9
60th Med Grp-Travis 88 91 83 -5
61st Med Group-Los Angeles 83 86 89 6
75th Med Grp-Hill 94 87 88 -5
90th Med Grp-F.E. Warren 87 87 88 1
92nd Med Grp-Fairchild 95 86 90 -5
95th Med Grp-Edwards 92 91 98 6
99th Med Grp-O'Callaghan Hosp 85 92 89 5
West Region-Air force 80 90 87 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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