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Enrollees with Military PCM , West Other Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 86 | 86 | 87 | 0 |
| OTHER | 87 | 91 | 91 | 5 |
| WEST | 87 | 86 | 86 | 0 |
| West Other | 91 | 90 | 91 | 0 |
| Out of Catchment West Region | 90 | 90 | 92 | 2 |
| West Region-Other | *** | 93 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||