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Enrollees with Military PCM , North Army Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 86 | 86 | 87 | 0 |
| ARMY | 87 | 84 | 87 | 0 |
| NORTH | 85 | 86 | 86 | 1 |
| North Army | 88 | 86 | 88 | 0 |
| Blanchfield ACH-Ft. Campbell | *** | *** | *** | *** |
| Guthrie AHC-Ft. Drum | *** | *** | 87 | *** |
| Ireland ACH-Ft. Knox | 87 | 79 | 89 | 2 |
| Keller ACH-West Point | 73 | 88 | *** | *** |
| Kenner AHC-Ft. Lee | 84 | 93 | 88 | 4 |
| Kimbrough Amb Car Cen-Ft Meade | 89 | 87 | 89 | 1 |
| McDonald AHC-Ft. Eustis | 86 | 78 | 90 | 4 |
| Womack AMC-Ft. Bragg | 84 | 89 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||