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Enrollees with Military PCM , North Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 84 | 85 | 86 | 1 |
| NAVY | 83 | 86 | 83 | 0 |
| NORTH | 81 | 82 | 85 | 3 |
| North Navy | 80 | 85 | 80 | 0 |
| FHCC-Formerly NHC Great Lakes | 83 | 88 | 71 | -12 |
| NBHC Little Creek | 94 | 76 | 95 | 0 |
| NBHC Navsta Sewells | 86 | 83 | 95 | 9 |
| NBHC Oceana | 89 | 86 | *** | *** |
| NH Camp Lejeune | 74 | 90 | 87 | 13 |
| NHC Annapolis | 92 | 90 | 73 | -19 |
| NHC Cherry Point | 93 | 75 | 73 | -20 |
| NHC Patuxent River | 95 | 89 | 92 | -2 |
| NHC Quantico | 72 | 80 | 79 | 7 |
| NMC Portsmouth | 79 | 76 | *** | *** |
| Naval Hlth Clinic New England | 77 | 91 | 83 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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