Enrollees with Civilian PCM , 2012 Composite Scores, All Regions


Enrollees with Civilian PCM , All Regions 2012 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	82	87	56	72	79	79	92	78
US MHS	82	86	92	83	90	73	71	76	76	93	80
ARMY	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
NAVY	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
OTHER	82	86	92	83	90	73	71	76	76	93	80
JOINT SERVICE	75	88	89	90	92	54	64	61	72	91	81
NORTH	79	87	91	81	88	67	69	75	76	93	79
North Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Other	79	87	91	80	88	68	70	76	77	93	79
North Joint Service	75	88	89	90	92	54	64	61	72	91	81
SOUTH	83	86	92	84	90	76	71	75	75	93	81
South Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Other	83	86	92	84	90	76	71	75	75	93	81
WEST	82	85	94	85	92	73	73	78	78	91	81
West Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Other	82	85	94	85	92	73	73	78	78	91	81
OVERSEAS	78	86	92	83	67	60	63	76	70	86	82
Overseas Europe	78	87	96	77	63	49	63	80	60	89	81
Overseas Pacific	87	92	*******	*******	71	69	61	*******	82	89	93
Overseas Latin America	74	82	89	87	70	64	64	73	72	80	73
Source: 2012 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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