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Enrollees with Civilian PCM , All Regions
How Well Doctors Communicate

Explains so You Can Understand
  2010 2011 2012 Trend
Benchmark 95 95 95 0
US MHS 94 93 94 0
ARMY *** *** *** ***
NAVY *** *** *** ***
AIR FORCE *** *** *** ***
OTHER 94 93 94 0
JOINT SERVICE* 94 95 91 -3
NORTH 95 93 92 -2
North Army *** *** *** ***
North Navy *** *** *** ***
North Air Force *** *** *** ***
North Other 95 93 93 -2
North Joint Service* 94 95 91 -3
SOUTH 92 93 94 1
South Army *** *** *** ***
South Navy *** *** *** ***
South Air Force *** *** *** ***
South Other 92 93 94 1
WEST 95 92 96 2
West Army *** *** *** ***
West Navy *** *** *** ***
West Air Force *** *** *** ***
West Other 95 92 96 2
OVERSEAS 92 93 94 2
Overseas Europe 94 85 98 4
Overseas Pacific 92 *** *** ***
Overseas Latin America *** 99 91 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
* For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012
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