 |
 |
|
|
Enrollees with Civilian PCM , All Regions Customer Service 2012 |
||
| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 90 |
| US MHS | 76 | 90 |
| ARMY | *** | *** |
| NAVY | *** | *** |
| AIR FORCE | *** | *** |
| OTHER | 76 | 90 |
| JOINT SERVICE | 82 | 98 |
| NORTH | 73 | 88 |
| North Army | *** | *** |
| North Navy | *** | *** |
| North Air Force | *** | *** |
| North Other | 72 | 87 |
| North Joint Service | 82 | 98 |
| SOUTH | 77 | 91 |
| South Army | *** | *** |
| South Navy | *** | *** |
| South Air Force | *** | *** |
| South Other | 77 | 91 |
| WEST | 78 | 91 |
| West Army | *** | *** |
| West Navy | *** | *** |
| West Air Force | *** | *** |
| West Other | 78 | 91 |
| OVERSEAS | 74 | 93 |
| Overseas Europe | 66 | 89 |
| Overseas Pacific | *** | *** |
| Overseas Latin America | 78 | 95 |
| Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||