Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Getting Information
	2010	2011	2012	Trend
Benchmark	74	74	74	0
US MHS	79	77	76	-3
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	78	78	76	-3
JOINT SERVICE*	81	62	82	2
NORTH	77	77	73	-4
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	76	79	72	-4
North Joint Service*	81	62	82	2
SOUTH	79	77	77	-2
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	79	77	77	-2
WEST	80	79	78	-2
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	80	79	78	-2
OVERSEAS	83	71	74	-9
Overseas Europe	83	63	66	-17
Overseas Pacific	75	*******	*******	*******
Overseas Latin America	*******	75	78	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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