Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Courteous Customer Service
	2010	2011	2012	Trend
Benchmark	90	90	90	0
US MHS	91	89	90	-1
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	91	89	90	-1
JOINT SERVICE*	94	86	98	4
NORTH	88	90	88	0
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	88	90	87	-1
North Joint Service*	94	86	98	4
SOUTH	91	89	91	0
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	91	89	91	0
WEST	93	90	91	-3
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	93	90	91	-3
OVERSEAS	90	93	93	3
Overseas Europe	89	95	89	0
Overseas Pacific	83	*******	*******	*******
Overseas Latin America	*******	92	95	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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