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Enrollees with Civilian PCM , All Regions Claims Processing 2012 |
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| Claims Handled in a Reasonable Time | Claims Handled Correctly | |
| Benchmark | 86 | 88 |
| US MHS | 89 | 91 |
| ARMY | *** | *** |
| NAVY | *** | *** |
| AIR FORCE | *** | *** |
| OTHER | 89 | 91 |
| JOINT SERVICE | 91 | 93 |
| NORTH | 88 | 88 |
| North Army | *** | *** |
| North Navy | *** | *** |
| North Air Force | *** | *** |
| North Other | 88 | 88 |
| North Joint Service | 91 | 93 |
| SOUTH | 88 | 92 |
| South Army | *** | *** |
| South Navy | *** | *** |
| South Air Force | *** | *** |
| South Other | 88 | 92 |
| WEST | 91 | 94 |
| West Army | *** | *** |
| West Navy | *** | *** |
| West Air Force | *** | *** |
| West Other | 91 | 94 |
| OVERSEAS | 62 | 72 |
| Overseas Europe | 57 | 68 |
| Overseas Pacific | 67 | 75 |
| Overseas Latin America | 65 | 75 |
| Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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