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Standard/Extra Users , All Regions Customer Service 2012 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 90 |
| US MHS | 75 | 90 |
| ARMY | 83 | 94 |
| NAVY | 68 | 90 |
| AIR FORCE | 60 | 84 |
| OTHER | 77 | 90 |
| JOINT SERVICE | 59 | 82 |
| NORTH | 75 | 91 |
| North Army | 79 | 99 |
| North Navy | 71 | 95 |
| North Air Force | 51 | 97 |
| North Other | 81 | 89 |
| North Joint Service | 59 | 82 |
| SOUTH | 74 | 91 |
| South Army | 86 | 97 |
| South Navy | 62 | 87 |
| South Air Force | 56 | 67 |
| South Other | 76 | 93 |
| WEST | 76 | 89 |
| West Army | 93 | 90 |
| West Navy | 69 | 82 |
| West Air Force | 66 | 88 |
| West Other | 74 | 90 |
| OVERSEAS | 57 | 75 |
| Overseas Europe | 59 | 87 |
| Overseas Pacific | *** | *** |
| Overseas Latin America | 60 | 69 |
| Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||