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Standard/Extra Users , All Regions Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 92 | 89 | 90 | -1 |
| ARMY | 87 | 86 | 94 | 7 |
| NAVY | 92 | 93 | 90 | -3 |
| AIR FORCE | 92 | 89 | 84 | -8 |
| OTHER | 92 | 89 | 90 | -1 |
| JOINT SERVICE* | 96 | 83 | 82 | -14 |
| NORTH | 92 | 90 | 91 | -1 |
| North Army | 91 | 96 | 99 | 8 |
| North Navy | 89 | 95 | 95 | 7 |
| North Air Force | 87 | *** | 97 | 10 |
| North Other | 92 | 88 | 89 | -3 |
| North Joint Service* | 96 | 83 | 82 | -14 |
| SOUTH | 90 | 86 | 91 | 0 |
| South Army | 79 | 81 | 97 | 18 |
| South Navy | 97 | 92 | 87 | -9 |
| South Air Force | 90 | 85 | 67 | -23 |
| South Other | 91 | 86 | 93 | 2 |
| WEST | 93 | 90 | 89 | -4 |
| West Army | 91 | 72 | 90 | -1 |
| West Navy | 95 | 89 | 82 | -13 |
| West Air Force | 100 | 91 | 88 | -11 |
| West Other | 92 | 93 | 90 | -2 |
| OVERSEAS | 89 | 83 | 75 | -14 |
| Overseas Europe | 83 | 92 | 87 | 4 |
| Overseas Pacific | 89 | *** | *** | *** |
| Overseas Latin America | 95 | 74 | 69 | -26 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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