Purchased Care Users , 2012 Composite Scores, All Regions


Purchased Care Users , All Regions 2012 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	82	87	56	72	79	79	92	78
US MHS	83	86	93	83	90	70	72	77	77	92	80
ARMY	84	81	89	88	93	66	73	77	76	91	75
NAVY	90	87	91	79	90	63	69	75	77	91	81
AIR FORCE	81	87	95	73	86	62	75	83	85	90	80
OTHER	83	87	93	83	90	72	72	77	77	92	81
JOINT SERVICE	74	83	91	80	86	47	58	62	66	90	84
NORTH	82	87	92	82	90	66	70	76	77	92	80
North Army	82	80	89	88	94	73	81	76	72	91	79
North Navy	91	85	89	84	91	63	69	77	77	93	84
North Air Force	83	92	93	75	89	69	79	81	82	95	74
North Other	83	88	92	82	90	68	71	78	78	92	80
North Joint Service	74	83	91	80	86	47	58	62	66	90	84
SOUTH	84	87	92	83	90	73	73	77	77	93	80
South Army	90	88	89	90	94	67	74	83	84	90	76
South Navy	89	89	91	74	87	63	63	74	67	87	74
South Air Force	82	91	94	63	88	56	79	81	83	92	83
South Other	84	86	92	84	90	75	73	77	77	93	81
WEST	82	85	94	84	92	70	73	78	77	90	81
West Army	81	73	87	91	96	62	67	70	70	90	76
West Navy	87	91	92	75	94	64	78	74	87	94	84
West Air Force	77	80	97	78	84	62	68	87	89	83	73
West Other	83	85	95	85	92	72	73	78	76	90	81
OVERSEAS	74	77	95	72	72	51	59	78	75	86	77
Overseas Europe	82	86	97	75	64	49	67	82	75	87	79
Overseas Pacific	73	77	94	65	82	48	48	71	71	88	73
Overseas Latin America	66	65	93	72	77	57	59	78	77	84	75
Source: 2012 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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