Purchased Care Users , Claims Processing , All Regions


Purchased Care Users , All Regions Claims Processing 2012
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	86	88
US MHS	89	92
ARMY	89	97
NAVY	89	91
AIR FORCE	83	90
OTHER	89	92
JOINT SERVICE	82	91
NORTH	89	91
North Army	90	98
North Navy	90	92
North Air Force	86	93
North Other	89	91
North Joint Service	82	91
SOUTH	89	92
South Army	91	97
South Navy	87	88
South Air Force	83	92
South Other	89	91
WEST	90	94
West Army	92	99
West Navy	92	95
West Air Force	81	86
West Other	90	94
OVERSEAS	67	79
Overseas Europe	53	75
Overseas Pacific	82	83
Overseas Latin America	74	81
Source: 2012 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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