Purchased Care Users , Claims Processing , All Regions


Purchased Care Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2010	2011	2012	Trend
Benchmark	86	86	86	0
US MHS	*******	88	89	*******
ARMY	*******	80	89	*******
NAVY	*******	90	89	*******
AIR FORCE	*******	91	83	*******
OTHER	*******	88	89	*******
JOINT SERVICE*	*******	84	82	*******
NORTH	*******	87	89	*******
North Army	*******	77	90	*******
North Navy	*******	95	90	*******
North Air Force	*******	93	86	*******
North Other	*******	87	89	*******
North Joint Service*	*******	84	82	*******
SOUTH	*******	90	89	*******
South Army	*******	92	91	*******
South Navy	*******	82	87	*******
South Air Force	*******	90	83	*******
South Other	*******	90	89	*******
WEST	*******	87	90	*******
West Army	*******	76	92	*******
West Navy	*******	90	92	*******
West Air Force	*******	92	81	*******
West Other	*******	88	90	*******
OVERSEAS	*******	62	67	*******
Overseas Europe	*******	56	53	*******
Overseas Pacific	*******	60	82	*******
Overseas Latin America	*******	70	74	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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