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Active Duty , All Regions Customer Service Getting Information |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 74 | 74 | 74 | 0 |
| US MHS | 69 | 68 | 66 | -3 |
| ARMY | 67 | 64 | 67 | -1 |
| NAVY | 66 | 67 | 63 | -4 |
| AIR FORCE | 72 | 68 | 67 | -5 |
| OTHER | 69 | 79 | 70 | 1 |
| JOINT SERVICE* | 77 | 59 | 46 | -32 |
| NORTH | 68 | 71 | 64 | -4 |
| North Army | 73 | 73 | 67 | -6 |
| North Navy | 64 | 62 | 63 | -1 |
| North Air Force | 72 | 71 | 65 | -7 |
| North Other | 62 | 80 | 69 | 7 |
| North Joint Service* | 77 | 59 | 46 | -32 |
| SOUTH | 72 | 67 | 68 | -4 |
| South Army | 69 | 58 | 64 | -5 |
| South Navy | 70 | 68 | 67 | -3 |
| South Air Force | 72 | 67 | 65 | -7 |
| South Other | 75 | 82 | 77 | 2 |
| WEST | 68 | 68 | 66 | -2 |
| West Army | 60 | 61 | 71 | 11 |
| West Navy | 67 | 69 | 58 | -8 |
| West Air Force | 74 | 69 | 68 | -6 |
| West Other | 72 | 76 | 67 | -5 |
| OVERSEAS | 67 | 64 | 67 | 0 |
| Overseas Europe | 68 | 64 | 59 | -9 |
| Overseas Pacific | 63 | 59 | 74 | 11 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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