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Active Duty , North Other Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 85 | 84 | 85 | 0 |
| OTHER | 87 | 89 | 91 | 4 |
| NORTH | 84 | 86 | 86 | 2 |
| North Other | 83 | 93 | 91 | 8 |
| North Region-Other | 81 | *** | 77 | -4 |
| Out of Catchment North Region | 84 | 91 | 93 | 9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||