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Active Duty , West Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 82 | 82 | 82 | 0 |
| NAVY | 80 | 83 | 77 | -3 |
| WEST | 87 | 88 | 82 | -5 |
| West Navy | 89 | 91 | 78 | -11 |
| NBHC NAS North Island | 82 | 93 | *** | *** |
| NBHC NTC San Diego | *** | *** | *** | *** |
| NBHC Port Hueneme | 95 | 85 | 86 | -9 |
| NH Bremerton | *** | *** | *** | *** |
| NH Camp Pendleton | *** | *** | *** | *** |
| NH LeMoore | 88 | 79 | *** | *** |
| NH Oak Harbor | *** | 84 | *** | *** |
| NH Twentynine Palms | *** | *** | *** | *** |
| NHC Hawaii | *** | *** | *** | *** |
| NMC San Diego | *** | *** | *** | *** |
| TRICARE Outpatient-Chula Vista | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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