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Active Duty , West Air Force 2012 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | |||||||
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors | |
| Benchmark | 84 | 85 | 93 | 82 | 87 | 56 | 72 | 79 | 79 | 92 | 78 |
| US MHS | 71 | 71 | 89 | 76 | 83 | 57 | 52 | 68 | 71 | 91 | 83 |
| AIR FORCE | 73 | 68 | 87 | 76 | 83 | 58 | 50 | 64 | 71 | 91 | 85 |
| WEST | 71 | 70 | 88 | 75 | 83 | 56 | 50 | 66 | 71 | 91 | 83 |
| West Air Force | 72 | 66 | 86 | 77 | 88 | 56 | 47 | 64 | 73 | 90 | 85 |
| 10th Med Group-USAF Academy CO | 74 | 74 | *** | *** | *** | 58 | 40 | *** | *** | 79 | 86 |
| 15th Med Grp-Hickam | *** | *** | *** | *** | *** | 47 | 43 | *** | *** | 93 | 84 |
| 21st Med Grp-Peterson | 55 | 57 | 81 | 75 | 95 | 53 | 39 | 57 | 69 | 95 | 87 |
| 30th Med Grp-Vandenberg | 79 | 65 | 95 | 93 | 88 | 58 | 46 | 72 | 74 | 91 | 85 |
| 341st Med Grp-Malmstrom | 72 | 62 | 91 | *** | *** | 60 | 47 | 68 | 85 | 92 | 78 |
| 355th Med Grp-Davis Monthan | 74 | 69 | 81 | *** | *** | 57 | 43 | 60 | 73 | 87 | 84 |
| 366th Med Grp-Mountain Home | 80 | 70 | 87 | *** | *** | 64 | 57 | 64 | 66 | 90 | 84 |
| 377th Med Grp-Kirtland | 68 | 63 | 86 | *** | 93 | 49 | 43 | 67 | 76 | 88 | 86 |
| 3rd Med Grp-Elmendorf | 72 | 64 | 85 | *** | *** | 54 | 43 | 66 | 70 | 96 | 83 |
| 509th Med Grp-Whiteman | 85 | 63 | 77 | *** | *** | 52 | 46 | 64 | 79 | 81 | 85 |
| 55th Med Grp-Offutt | 75 | 72 | 90 | *** | *** | 65 | 61 | 62 | 66 | 89 | 80 |
| 56th Med Grp-Luke | 79 | 79 | 92 | *** | *** | 66 | 60 | 74 | 77 | 89 | 82 |
| 5th Med Grp-Minot | 71 | 61 | 91 | *** | *** | 52 | 41 | 69 | 60 | 76 | 84 |
| 60th Med Grp-Travis | 71 | 63 | 82 | *** | *** | 56 | 42 | 64 | 77 | 93 | 89 |
| 61st Med Group-Los Angeles | 66 | 59 | 85 | *** | 83 | 60 | 51 | 53 | 59 | 90 | 84 |
| 75th Med Grp-Hill | 87 | 78 | 86 | *** | 95 | 66 | 57 | 62 | 84 | 95 | 81 |
| 90th Med Grp-F.E. Warren | 81 | 76 | 83 | *** | 96 | 66 | 49 | 71 | 71 | 86 | 82 |
| 92nd Med Grp-Fairchild | 79 | 80 | 89 | *** | 75 | 63 | 61 | 73 | 65 | 89 | 81 |
| 95th Med Grp-Edwards | 76 | 71 | 97 | *** | 94 | 66 | 60 | 81 | 68 | 87 | 82 |
| 99th Med Grp-O'Callaghan Hosp | 74 | 59 | 89 | *** | *** | 54 | 50 | 65 | 76 | 95 | 91 |
| West Region-Air force | 68 | 66 | 84 | 73 | 87 | 54 | 45 | 59 | 75 | 85 | 85 |
| Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | |||||||||||
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