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Active Duty , West Air Force
How Well Doctors Communicate

Listens Carefully
  2010 2011 2012 Trend
Benchmark 93 93 93 0
US MHS 89 87 88 -1
AIR FORCE 86 85 87 0
WEST 89 89 86 -3
West Air Force 87 86 85 -1
10th Med Group-USAF Academy CO 92 *** *** ***
15th Med Grp-Hickam *** *** *** ***
21st Med Grp-Peterson 88 76 76 -12
30th Med Grp-Vandenberg 90 90 95 4
341st Med Grp-Malmstrom 90 84 88 -2
355th Med Grp-Davis Monthan 92 84 80 -12
366th Med Grp-Mountain Home 94 87 88 -5
377th Med Grp-Kirtland 84 79 86 2
3rd Med Grp-Elmendorf 79 92 82 3
509th Med Grp-Whiteman 93 84 73 -20
55th Med Grp-Offutt 77 94 88 10
56th Med Grp-Luke 90 90 93 3
5th Med Grp-Minot 79 95 90 11
60th Med Grp-Travis 82 90 85 3
61st Med Group-Los Angeles 79 75 84 5
75th Med Grp-Hill 92 82 82 -10
90th Med Grp-F.E. Warren 84 78 83 0
92nd Med Grp-Fairchild 85 86 86 1
95th Med Grp-Edwards 87 90 98 11
99th Med Grp-O'Callaghan Hosp 85 92 92 7
West Region-Air force 85 81 81 -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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