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Active Duty , West Other
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 71 71 89 76 83 57 52 68 71 91 83
OTHER 76 80 94 81 86 61 61 74 75 90 84
WEST 71 70 88 75 83 56 50 66 71 91 83
West Other 74 79 95 79 81 61 64 74 78 93 84
Out of Catchment West Region 72 79 96 78 79 58 67 79 80 89 84
West Region-Other 75 80 90 *** *** 52 53 57 67 95 84
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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