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Active Duty , North Navy
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 71 71 89 76 83 57 52 68 71 91 83
NAVY 69 70 89 73 79 54 46 66 71 91 82
NORTH 71 71 90 75 84 54 52 68 71 90 83
North Navy 71 70 89 73 82 52 46 64 75 91 81
FHCC-Formerly NHC Great Lakes *** *** *** *** *** 65 69 *** *** 91 72
NBHC Little Creek 64 63 *** *** *** 51 57 67 57 89 74
NBHC Navsta Sewells 72 70 92 67 92 61 55 74 83 94 85
NBHC Oceana 77 77 95 *** *** 67 58 84 79 91 87
NH Camp Lejeune 71 77 85 *** *** 50 39 55 71 77 79
NHC Annapolis 64 74 89 *** *** 51 50 60 86 75 81
NHC Cherry Point *** *** *** *** *** 49 48 *** *** 82 92
NHC Patuxent River 75 69 98 *** *** 62 50 73 67 96 84
NHC Quantico 63 69 77 *** *** 44 46 53 62 93 86
NMC Portsmouth 70 65 *** *** *** 48 43 61 85 96 83
Naval Hlth Clinic New England 80 72 92 *** 94 49 46 74 77 92 83
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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