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Active Duty Dependents , All Regions
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 77 79 90 81 87 68 64 72 76 91 82
ARMY 75 74 87 85 90 68 61 68 76 90 80
NAVY 75 76 88 79 86 67 59 67 73 91 84
AIR FORCE 75 72 87 76 86 65 56 65 77 90 81
OTHER 81 86 93 82 86 71 71 77 77 91 82
JOINT SERVICE 72 70 86 73 79 64 55 66 64 91 85
NORTH 75 80 91 80 83 67 65 73 75 90 82
North Army 75 82 90 89 90 74 67 69 78 88 82
North Navy 72 73 89 77 81 63 60 70 72 90 84
North Air Force 74 70 88 77 87 68 57 68 75 92 82
North Other 77 87 93 80 82 65 70 79 77 91 81
North Joint Service 72 70 86 73 79 64 55 66 64 91 85
SOUTH 78 80 88 81 85 70 63 70 76 93 82
South Army 71 72 83 82 86 59 54 64 74 90 81
South Navy 81 86 88 81 90 74 64 70 70 94 85
South Air Force 75 72 86 73 85 65 56 64 76 94 79
South Other 83 86 92 82 85 78 71 75 79 93 83
WEST 79 76 91 82 92 68 64 72 76 90 80
West Army 77 71 91 85 95 68 64 72 76 92 77
West Navy 75 75 88 79 91 65 58 64 74 90 82
West Air Force 76 71 88 77 88 63 54 65 79 88 80
West Other 83 85 93 84 91 73 72 78 74 90 83
OVERSEAS 73 74 83 78 76 67 55 63 71 89 84
Overseas Europe 76 74 80 78 77 71 56 62 70 89 86
Overseas Pacific 68 75 86 78 77 63 50 61 73 90 79
Overseas Latin America 68 74 92 82 65 55 69 81 73 80 77
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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