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Active Duty Dependents , All Regions
Customer Service
2012
  Getting Information Courteous Customer Service
Benchmark 74 90
US MHS 74 89
ARMY 78 92
NAVY 69 89
AIR FORCE 67 84
OTHER 75 89
JOINT SERVICE 63 82
NORTH 73 88
North Army 85 93
North Navy 66 88
North Air Force 66 88
North Other 74 86
North Joint Service 63 82
SOUTH 73 89
South Army 72 92
South Navy 76 86
South Air Force 62 83
South Other 76 89
WEST 75 90
West Army 78 92
West Navy 69 90
West Air Force 72 83
West Other 77 91
OVERSEAS 70 86
Overseas Europe 71 84
Overseas Pacific 67 90
Overseas Latin America 73 90
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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