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Active Duty Dependents , All Regions Claims Processing Claims Handled Correctly |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 88 | 88 | 88 | 0 |
| US MHS | 85 | 86 | 88 | 3 |
| ARMY | 82 | 87 | 91 | 10 |
| NAVY | 88 | 86 | 87 | -1 |
| AIR FORCE | 87 | 88 | 87 | 1 |
| OTHER | 84 | 85 | 87 | 3 |
| JOINT SERVICE* | 89 | 83 | 81 | -8 |
| NORTH | 81 | 85 | 83 | 2 |
| North Army | 73 | 91 | 89 | 16 |
| North Navy | 87 | 86 | 81 | -6 |
| North Air Force | 78 | 85 | 87 | 9 |
| North Other | 82 | 82 | 82 | -1 |
| North Joint Service* | 89 | 83 | 81 | -8 |
| SOUTH | 82 | 85 | 87 | 5 |
| South Army | 78 | 90 | 89 | 11 |
| South Navy | 91 | 80 | 90 | -1 |
| South Air Force | 82 | 84 | 85 | 3 |
| South Other | 83 | 85 | 87 | 4 |
| WEST | 90 | 88 | 93 | 3 |
| West Army | 91 | 86 | 96 | 5 |
| West Navy | 88 | 89 | 94 | 6 |
| West Air Force | 94 | 92 | 90 | -3 |
| West Other | 88 | 87 | 93 | 5 |
| OVERSEAS | 89 | 79 | 81 | -9 |
| Overseas Europe | 93 | 75 | 84 | -9 |
| Overseas Pacific | 87 | 94 | 78 | -9 |
| Overseas Latin America | 74 | 74 | 66 | -9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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