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Retirees and Dependents , All Regions
Customer Service
2012
  Getting Information Courteous Customer Service
Benchmark 74 90
US MHS 77 91
ARMY 80 93
NAVY 77 94
AIR FORCE 74 89
OTHER 77 90
JOINT SERVICE 77 91
NORTH 77 90
North Army 89 93
North Navy 80 95
North Air Force 70 93
North Other 76 88
North Joint Service 77 91
SOUTH 77 92
South Army 77 95
South Navy 78 99
South Air Force 74 86
South Other 77 92
WEST 78 91
West Army 77 92
West Navy 73 90
West Air Force 76 90
West Other 80 92
OVERSEAS 64 75
Overseas Europe 73 85
Overseas Pacific 54 69
Overseas Latin America 58 66
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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