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Retirees and Dependents , All Regions Customer Service Getting Information |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 74 | 74 | 74 | 0 |
| US MHS | 79 | 77 | 77 | -2 |
| ARMY | 79 | 73 | 80 | 1 |
| NAVY | 81 | 71 | 77 | -4 |
| AIR FORCE | 76 | 76 | 74 | -2 |
| OTHER | 79 | 78 | 77 | -2 |
| JOINT SERVICE* | 82 | 74 | 77 | -5 |
| NORTH | 77 | 77 | 77 | 0 |
| North Army | 79 | 77 | 89 | 10 |
| North Navy | 78 | 64 | 80 | 2 |
| North Air Force | 72 | 81 | 70 | -3 |
| North Other | 76 | 81 | 76 | 0 |
| North Joint Service* | 82 | 74 | 77 | -5 |
| SOUTH | 80 | 74 | 77 | -3 |
| South Army | 73 | 71 | 77 | 4 |
| South Navy | 87 | 78 | 78 | -9 |
| South Air Force | 79 | 74 | 74 | -5 |
| South Other | 81 | 74 | 77 | -4 |
| WEST | 80 | 79 | 78 | -2 |
| West Army | 87 | 71 | 77 | -10 |
| West Navy | 80 | 76 | 73 | -7 |
| West Air Force | 76 | 77 | 76 | 0 |
| West Other | 79 | 82 | 80 | 1 |
| OVERSEAS | 69 | 64 | 64 | -6 |
| Overseas Europe | 71 | 78 | 73 | 3 |
| Overseas Pacific | 66 | 45 | 54 | -11 |
| Overseas Latin America | 73 | 61 | 58 | -15 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page | ||||
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