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Retirees and Dependents , All Regions
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  2010 2011 2012 Trend
Benchmark 74 74 74 0
US MHS 79 77 77 -2
ARMY 79 73 80 1
NAVY 81 71 77 -4
AIR FORCE 76 76 74 -2
OTHER 79 78 77 -2
JOINT SERVICE* 82 74 77 -5
NORTH 77 77 77 0
North Army 79 77 89 10
North Navy 78 64 80 2
North Air Force 72 81 70 -3
North Other 76 81 76 0
North Joint Service* 82 74 77 -5
SOUTH 80 74 77 -3
South Army 73 71 77 4
South Navy 87 78 78 -9
South Air Force 79 74 74 -5
South Other 81 74 77 -4
WEST 80 79 78 -2
West Army 87 71 77 -10
West Navy 80 76 73 -7
West Air Force 76 77 76 0
West Other 79 82 80 1
OVERSEAS 69 64 64 -6
Overseas Europe 71 78 73 3
Overseas Pacific 66 45 54 -11
Overseas Latin America 73 61 58 -15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
* For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012
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