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Retirees and Dependents , All Regions Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 92 | 91 | 91 | -1 |
| ARMY | 90 | 90 | 93 | 3 |
| NAVY | 91 | 87 | 94 | 3 |
| AIR FORCE | 90 | 90 | 89 | -1 |
| OTHER | 92 | 91 | 90 | -2 |
| JOINT SERVICE* | 95 | 91 | 91 | -4 |
| NORTH | 92 | 91 | 90 | -2 |
| North Army | 93 | 89 | 93 | 0 |
| North Navy | 88 | 86 | 95 | 7 |
| North Air Force | 89 | 90 | 93 | 4 |
| North Other | 92 | 92 | 88 | -4 |
| North Joint Service* | 95 | 91 | 91 | -4 |
| SOUTH | 92 | 90 | 92 | 1 |
| South Army | 87 | 91 | 95 | 9 |
| South Navy | 95 | 90 | 99 | 4 |
| South Air Force | 91 | 88 | 86 | -6 |
| South Other | 92 | 90 | 92 | 0 |
| WEST | 92 | 92 | 91 | -1 |
| West Army | 92 | 91 | 92 | 0 |
| West Navy | 91 | 88 | 90 | 0 |
| West Air Force | 90 | 91 | 90 | 0 |
| West Other | 93 | 92 | 92 | -1 |
| OVERSEAS | 87 | 86 | 75 | -12 |
| Overseas Europe | 83 | 95 | 85 | 2 |
| Overseas Pacific | 89 | 81 | 69 | -19 |
| Overseas Latin America | 92 | *** | 66 | -26 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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