Retirees and Dependents , Claims Processing , All Regions


Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
	2010	2011	2012	Trend
Benchmark	86	86	86	0
US MHS	90	89	90	1
ARMY	88	86	88	0
NAVY	87	91	90	3
AIR FORCE	86	89	88	1
OTHER	91	90	91	0
JOINT SERVICE*	87	82	85	-2
NORTH	89	89	90	1
North Army	91	87	93	2
North Navy	84	92	87	3
North Air Force	76	90	86	10
North Other	92	89	91	-1
North Joint Service*	87	82	85	-2
SOUTH	90	91	90	1
South Army	89	92	87	-1
South Navy	92	90	93	1
South Air Force	88	88	91	3
South Other	90	91	90	1
WEST	90	88	91	0
West Army	88	81	89	0
West Navy	91	88	95	4
West Air Force	89	90	86	-3
West Other	91	89	92	0
OVERSEAS	66	67	64	-2
Overseas Europe	60	68	60	1
Overseas Pacific	71	58	64	-7
Overseas Latin America	73	75	73	0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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