Retirees and Dependents , Claims Processing , All Regions


Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly
	2010	2011	2012	Trend
Benchmark	88	88	88	0
US MHS	91	91	93	2
ARMY	90	92	91	1
NAVY	90	91	92	1
AIR FORCE	90	91	91	1
OTHER	91	91	93	2
JOINT SERVICE*	82	89	91	9
NORTH	91	90	93	2
North Army	94	93	95	1
North Navy	90	91	90	0
North Air Force	83	89	90	7
North Other	93	90	93	0
North Joint Service*	82	89	91	9
SOUTH	90	91	93	3
South Army	90	91	89	0
South Navy	91	94	94	3
South Air Force	91	91	94	3
South Other	89	91	93	3
WEST	92	92	93	2
West Army	89	91	91	3
West Navy	90	89	93	3
West Air Force	92	92	90	-2
West Other	92	92	95	3
OVERSEAS	80	82	75	-5
Overseas Europe	80	82	81	1
Overseas Pacific	79	85	58	-21
Overseas Latin America	83	79	80	-4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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