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All Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 86 | 87 | 87 | 1 |
| ARMY | 85 | 83 | 86 | 0 |
| NAVY | 84 | 88 | 85 | 1 |
| AIR FORCE | 85 | 87 | 86 | 1 |
| OTHER | 87 | 87 | 88 | 1 |
| JOINT SERVICE* | 86 | 77 | 81 | -4 |
| NORTH | 85 | 85 | 87 | 2 |
| North Army | 86 | 81 | 90 | 4 |
| North Navy | 81 | 88 | 83 | 2 |
| North Air Force | 78 | 84 | 86 | 8 |
| North Other | 87 | 86 | 88 | 1 |
| North Joint Service* | 86 | 77 | 81 | -4 |
| SOUTH | 85 | 87 | 87 | 1 |
| South Army | 84 | 83 | 81 | -3 |
| South Navy | 83 | 85 | 85 | 2 |
| South Air Force | 84 | 85 | 87 | 2 |
| South Other | 86 | 89 | 88 | 2 |
| WEST | 89 | 88 | 88 | -1 |
| West Army | 88 | 87 | 89 | 1 |
| West Navy | 89 | 90 | 88 | -1 |
| West Air Force | 90 | 90 | 87 | -3 |
| West Other | 89 | 87 | 89 | 0 |
| OVERSEAS | 79 | 76 | 72 | -7 |
| Overseas Europe | 81 | 75 | 75 | -6 |
| Overseas Pacific | 76 | 79 | 67 | -8 |
| Overseas Latin America | 75 | 73 | 71 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012  Download Page | ||||
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