All Users , Claims Processing , All Regions


All Users , All Regions Claims Processing Claims Handled Correctly
	2010	2011	2012	Trend
Benchmark	88	88	88	0
US MHS	88	89	89	2
ARMY	87	88	88	1
NAVY	88	89	87	0
AIR FORCE	87	89	88	1
OTHER	88	89	91	3
JOINT SERVICE*	85	85	86	2
NORTH	86	87	88	3
North Army	82	89	92	10
North Navy	86	89	86	0
North Air Force	80	87	87	7
North Other	88	87	89	1
North Joint Service*	85	85	86	2
SOUTH	87	88	89	2
South Army	87	86	81	-6
South Navy	88	86	87	-1
South Air Force	87	88	89	2
South Other	87	89	91	4
WEST	90	90	92	1
West Army	90	89	91	1
West Navy	91	91	91	0
West Air Force	91	92	90	-1
West Other	90	90	93	2
OVERSEAS	86	84	80	-6
Overseas Europe	88	83	87	-1
Overseas Pacific	81	90	67	-14
Overseas Latin America	81	77	78	-3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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