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All Users , South Air Force
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 78 78 91 81 88 65 63 73 75 90 81
AIR FORCE 77 72 89 78 87 63 57 68 75 90 83
SOUTH 79 79 90 81 88 69 64 73 76 92 81
South Air Force 79 73 88 76 88 64 59 68 75 91 83
14th Med Grp-Columbus 84 75 90 75 86 69 64 66 72 92 87
17th Med Grp-Goodfellow 76 69 89 78 88 65 53 66 72 90 78
19th Medical Group-Little Rock 76 63 80 75 73 60 50 58 81 90 80
1st Spec Ops Med Grp-Hurlburt 73 66 86 60 83 61 49 70 73 91 85
20th Med Grp-Shaw 82 70 88 78 85 70 59 72 69 91 83
23rd Med Grp-Moody 80 70 86 *** *** 60 51 57 74 97 88
2nd Med Grp-Barksdale 71 68 79 71 84 55 44 56 82 90 83
325th Med Grp-Tyndall 78 72 88 80 85 62 54 64 65 93 82
359th Med Grp-Randolph 79 84 92 82 *** 67 64 69 77 93 79
42nd Medical Group-Maxwell 78 71 87 80 86 64 46 68 70 95 78
45th Med Grp-Patrick 86 76 91 88 91 72 59 72 77 89 87
59th Med Wing-Lackland 68 61 86 56 81 57 59 62 69 89 79
628th Med Grp-Charleston 87 79 92 79 *** 53 50 70 86 88 86
6th Med Grp-MacDill 82 75 88 82 97 78 71 64 72 92 84
72nd Med Grp-Tinker 74 73 89 81 83 61 48 70 73 91 79
78th Med Grp-Robins 85 76 88 81 91 68 61 68 71 96 79
7th Med Grp-Dyess 86 72 84 82 87 59 56 60 85 86 79
81st Med Grp-Keesler 82 75 87 72 92 66 60 67 67 91 82
82nd Med Grp-Sheppard 80 69 82 81 91 56 53 60 73 93 87
96th Med Grp-Eglin 83 81 91 65 93 68 68 72 82 93 86
South Region-Air force 87 89 97 *** *** 75 76 84 76 90 79
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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