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All Users , West Army
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 78 78 91 81 88 65 63 73 75 90 81
ARMY 75 76 90 81 87 64 61 72 75 90 80
WEST 77 76 92 81 90 64 61 73 75 90 81
West Army 77 75 91 81 90 64 60 72 74 91 80
Evans ACH-Ft. Carson 83 84 96 84 98 72 58 72 80 89 80
Irwin ACH-Ft. Riley 83 65 87 69 94 62 58 73 68 89 82
L. Wood ACH-Ft. Leonard Wood 83 74 89 *** 92 69 61 70 73 92 80
Madigan AMC-Ft. Lewis 73 79 91 75 82 59 58 77 74 91 84
Munson AHC-Ft. Leavenworth 78 76 93 82 86 63 65 76 78 91 81
R W Bliss AHC-Ft. Huachuca 81 79 86 88 87 67 56 72 70 92 84
Tripler AMC-Ft. Shafter 67 70 92 77 92 61 59 65 68 89 81
Weed ACH-Ft. Irwin 75 55 88 *** *** 58 53 80 67 85 72
William Beaumont AMC-Ft. Bliss 73 70 87 80 88 68 63 77 80 94 74
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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