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All Users , West Air Force 2012 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | |||||||
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors | |
| Benchmark | 84 | 85 | 93 | 82 | 87 | 56 | 72 | 79 | 79 | 92 | 78 |
| US MHS | 78 | 78 | 91 | 81 | 88 | 65 | 63 | 73 | 75 | 90 | 81 |
| AIR FORCE | 77 | 72 | 89 | 78 | 87 | 63 | 57 | 68 | 75 | 90 | 83 |
| WEST | 77 | 76 | 92 | 81 | 90 | 64 | 61 | 73 | 75 | 90 | 81 |
| West Air Force | 75 | 71 | 89 | 80 | 88 | 60 | 54 | 69 | 76 | 89 | 82 |
| 10th Med Group-USAF Academy CO | 75 | 67 | 92 | 80 | 90 | 61 | 48 | 64 | 77 | 88 | 85 |
| 15th Med Grp-Hickam | 63 | 68 | *** | *** | *** | 56 | 50 | 59 | 65 | 90 | 80 |
| 21st Med Grp-Peterson | 61 | 64 | 83 | 79 | 94 | 56 | 46 | 62 | 75 | 91 | 85 |
| 30th Med Grp-Vandenberg | 80 | 71 | 93 | 86 | 91 | 63 | 53 | 68 | 69 | 92 | 86 |
| 341st Med Grp-Malmstrom | 68 | 65 | 88 | 65 | 91 | 58 | 50 | 59 | 73 | 88 | 79 |
| 355th Med Grp-Davis Monthan | 77 | 72 | 84 | 84 | 90 | 61 | 50 | 62 | 79 | 87 | 82 |
| 366th Med Grp-Mountain Home | 85 | 72 | 88 | 95 | 93 | 65 | 61 | 67 | 77 | 88 | 82 |
| 377th Med Grp-Kirtland | 71 | 66 | 89 | 73 | 95 | 59 | 52 | 64 | 77 | 83 | 87 |
| 3rd Med Grp-Elmendorf | 77 | 66 | 86 | 71 | 82 | 53 | 51 | 67 | 74 | 90 | 83 |
| 509th Med Grp-Whiteman | 85 | 65 | 85 | 81 | 94 | 58 | 50 | 69 | 83 | 88 | 84 |
| 55th Med Grp-Offutt | 80 | 78 | 93 | 83 | 91 | 63 | 62 | 62 | 73 | 90 | 78 |
| 56th Med Grp-Luke | 76 | 81 | 89 | 80 | 91 | 65 | 62 | 72 | 76 | 92 | 83 |
| 5th Med Grp-Minot | 74 | 71 | 93 | 72 | 92 | 59 | 51 | 75 | 65 | 87 | 78 |
| 60th Med Grp-Travis | 72 | 69 | 86 | 86 | 92 | 61 | 54 | 67 | 75 | 91 | 88 |
| 61st Med Group-Los Angeles | 76 | 68 | 84 | 78 | 82 | 64 | 59 | 58 | 70 | 86 | 80 |
| 75th Med Grp-Hill | 86 | 82 | 89 | 82 | 93 | 70 | 63 | 67 | 80 | 90 | 81 |
| 90th Med Grp-F.E. Warren | 84 | 80 | 87 | 82 | 99 | 68 | 53 | 71 | 75 | 90 | 81 |
| 92nd Med Grp-Fairchild | 83 | 78 | 89 | 75 | 78 | 65 | 61 | 74 | 72 | 90 | 83 |
| 95th Med Grp-Edwards | 81 | 76 | 95 | 84 | 95 | 72 | 68 | 83 | 71 | 92 | 82 |
| 99th Med Grp-O'Callaghan Hosp | 74 | 64 | 93 | 89 | 86 | 67 | 60 | 80 | 78 | 87 | 80 |
| West Region-Air force | 74 | 70 | 84 | 75 | 90 | 58 | 50 | 65 | 77 | 92 | 80 |
| Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | |||||||||||
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