 |
 |
|||
|
All Users , West Air Force Customer Service Courteous Customer Service |
||||
| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 88 | 87 | 89 | 0 |
| AIR FORCE | 88 | 87 | 86 | -1 |
| WEST | 89 | 87 | 88 | -1 |
| West Air Force | 87 | 87 | 87 | 0 |
| 10th Med Group-USAF Academy CO | 95 | 88 | 86 | -9 |
| 15th Med Grp-Hickam | *** | *** | *** | *** |
| 21st Med Grp-Peterson | 89 | 91 | 87 | -2 |
| 30th Med Grp-Vandenberg | 96 | 88 | 95 | -1 |
| 341st Med Grp-Malmstrom | 87 | 93 | 72 | -15 |
| 355th Med Grp-Davis Monthan | 89 | 91 | 87 | -2 |
| 366th Med Grp-Mountain Home | 93 | 92 | 100 | 8 |
| 377th Med Grp-Kirtland | 78 | 86 | 81 | 2 |
| 3rd Med Grp-Elmendorf | 87 | 74 | 80 | -8 |
| 509th Med Grp-Whiteman | 84 | 86 | 86 | 2 |
| 55th Med Grp-Offutt | 83 | 84 | 89 | 5 |
| 56th Med Grp-Luke | 85 | 88 | 86 | 1 |
| 5th Med Grp-Minot | 84 | 92 | 82 | -2 |
| 60th Med Grp-Travis | 97 | 81 | 95 | -2 |
| 61st Med Group-Los Angeles | 91 | 81 | 90 | -1 |
| 75th Med Grp-Hill | 88 | 89 | 88 | 0 |
| 90th Med Grp-F.E. Warren | 82 | 83 | 85 | 2 |
| 92nd Med Grp-Fairchild | 87 | 91 | 77 | -10 |
| 95th Med Grp-Edwards | 91 | 85 | 91 | 1 |
| 99th Med Grp-O'Callaghan Hosp | 91 | 80 | 96 | 5 |
| West Region-Air force | 83 | 93 | 81 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||