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All Users , Overseas Europe Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 88 | 87 | 89 | 0 |
| OVERSEAS | 88 | 84 | 86 | -2 |
| Overseas Europe | 89 | 83 | 89 | 0 |
| 48th Med Grp-Lakenheath | 98 | 82 | 83 | -15 |
| 52nd Med Group-Spangdahlem | 92 | 88 | 83 | -10 |
| 86th Medical Group-Ramstein | 90 | 78 | 93 | 3 |
| Bavaria Meddac | 98 | *** | *** | *** |
| Europe-Air force | *** | *** | *** | *** |
| Europe-Navy | *** | *** | *** | *** |
| Heidelberg Meddac | 79 | 83 | 89 | 11 |
| Landstuhl Regional Medcen | 89 | 82 | *** | *** |
| Out of Catchment Europe | 87 | 90 | 87 | 0 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||