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All Users , North Army Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 88 | 87 | 89 | 0 |
| ARMY | 87 | 85 | 88 | 1 |
| NORTH | 87 | 88 | 88 | 0 |
| North Army | 88 | 88 | 91 | 3 |
| Blanchfield ACH-Ft. Campbell | 94 | 83 | 79 | -15 |
| Guthrie AHC-Ft. Drum | 80 | *** | 89 | 9 |
| Ireland ACH-Ft. Knox | 86 | 80 | 91 | 5 |
| Keller ACH-West Point | 88 | 94 | 100 | 12 |
| Kenner AHC-Ft. Lee | 85 | 94 | 89 | 4 |
| Kimbrough Amb Car Cen-Ft Meade | 90 | 88 | 91 | 2 |
| McDonald AHC-Ft. Eustis | 83 | 77 | 90 | 7 |
| Womack AMC-Ft. Bragg | 82 | 87 | 86 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||