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All Users , North Navy
Customer Service

Courteous Customer Service
  2010 2011 2012 Trend
Benchmark 90 90 90 0
US MHS 88 87 89 0
NAVY 84 85 87 3
NORTH 87 88 88 0
North Navy 81 84 87 6
FHCC-Formerly NHC Great Lakes 82 83 89 7
NBHC Little Creek 82 95 92 10
NBHC Navsta Sewells 87 79 78 -9
NBHC Oceana 83 79 85 2
NH Camp Lejeune 82 89 98 17
NHC Annapolis 80 82 90 10
NHC Cherry Point 94 71 93 -1
NHC Patuxent River 84 83 89 5
NHC Quantico 69 79 85 16
NMC Portsmouth 85 83 76 -9
Naval Hlth Clinic New England 90 90 87 -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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