Enrollees with Military PCM , South Air Force Customer Service Getting Information
| 2011 | 2012 | 2013 | Trend
Benchmark | 74 | 74 | 74 | 0
US MHS | 70 | 70 | 71 | 1
AIR FORCE | 70 | 70 | 72 | 3
SOUTH | 69 | 70 | 69 | 1
South Air Force | 70 | 68 | 72 | 2
14th Med Grp-Columbus | 74 | 67 | *** | ***
17th Med Grp-Goodfellow | 75 | 70 | *** | ***
19th Medical Group-Little Rock | 76 | 63 | *** | ***
1st Spec Ops Med Grp-Hurlburt | 74 | 51 | *** | ***
20th Med Grp-Shaw | 75 | 75 | *** | ***
2nd Med Grp-Barksdale | 59 | 64 | 73 | 14
325th Med Grp-Tyndall | 77 | 74 | *** | ***
359th Med Grp-Randolph | 69 | 76 | *** | ***
42nd Medical Group-Maxwell | 58 | 69 | 66 | 8
45th Med Grp-Patrick | 74 | 82 | 64 | -9
59th Med Wing-Lackland | 65 | 37 | *** | ***
6th Med Grp-MacDill | 78 | 74 | 67 | -11
72nd Med Grp-Tinker | 73 | 74 | *** | ***
78th Med Grp-Robins | 70 | 70 | *** | ***
7th Med Grp-Dyess | 72 | 77 | 67 | -5
81st Med Grp-Keesler | 82 | *** | *** | ***
82nd Med Grp-Sheppard | 63 | 74 | 63 | 0
96th Med Grp-Eglin | 54 | 74 | *** | ***
South Region-Air force | 79 | *** | 81 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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