All Users , Overseas Europe Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 87 | 1
OVERSEAS | 76 | 72 | 65 | -11
Overseas Europe | 75 | 75 | 61 | -14
48th Med Grp-Lakenheath | 70 | 63 | *** | ***
52nd Med Group-Spangdahlem | 79 | 83 | *** | ***
86th Medical Group-Ramstein | 78 | 83 | *** | ***
Bavaria Meddac | 75 | *** | *** | ***
Europe-Air force | *** | 90 | *** | ***
Europe-Navy | *** | *** | *** | ***
Landstuhl Regional Medcen | 74 | 80 | 56 | -19
Out of Catchment Europe | 81 | 52 | 62 | -20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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