Purchased Care Users , All Regions Customer Service 2013
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 76 | 91
ARMY | 76 | 92
NAVY | 64 | 90
AIR FORCE | 67 | 86
OTHER | 78 | 91
JOINT SERVICE | 67 | 85
NORTH | 76 | 90
North Army | 61 | 86
North Navy | 65 | 88
North Air Force | *** | ***
North Other | 79 | 91
North Joint Service | 67 | 85
SOUTH | 76 | 93
South Army | 91 | 96
South Navy | *** | ***
South Air Force | *** | ***
South Other | 75 | 92
WEST | 77 | 90
West Army | 65 | 89
West Navy | 50 | 83
West Air Force | 62 | 78
West Other | 81 | 91
OVERSEAS | 71 | 91
Overseas Europe | 79 | 93
Overseas Pacific | 73 | 98
Overseas Latin America | 62 | 85
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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