Enrollees with Military PCM , West Air Force Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 85 | 86 | 85 | 0
AIR FORCE | 85 | 86 | 86 | 1
WEST | 89 | 87 | 87 | -2
West Air Force | 89 | 88 | 90 | 1
10th Med Group-USAF Academy CO | 85 | 89 | *** | ***
21st Med Grp-Peterson | 87 | 93 | *** | ***
30th Med Grp-Vandenberg | 87 | 88 | 91 | 5
341st Med Grp-Malmstrom | 94 | 88 | 87 | -7
355th Med Grp-Davis Monthan | 88 | 91 | 84 | -4
366th Med Grp-Mountain Home | 95 | 92 | *** | ***
377th Med Grp-Kirtland | 87 | 93 | 90 | 2
3rd Med Grp-Elmendorf | 83 | 82 | *** | ***
509th Med Grp-Whiteman | 88 | 96 | 94 | 6
55th Med Grp-Offutt | 90 | 88 | 81 | -9
56th Med Grp-Luke | 94 | 90 | 95 | 1
5th Med Grp-Minot | 92 | 89 | *** | ***
60th Med Grp-Travis | 83 | 86 | *** | ***
61st Med Group-Los Angeles | 89 | 71 | 96 | 6
75th Med Grp-Hill | 89 | 92 | 88 | -1
90th Med Grp-F.E. Warren | 90 | 96 | 97 | 6
92nd Med Grp-Fairchild | 90 | 78 | 73 | -16
95th Med Grp-Edwards | 86 | 92 | 90 | 3
99th Med Grp-O'Callaghan Hosp | 83 | 86 | *** | ***
West Region-Air force | 91 | 86 | 95 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users