Active Duty , All Regions Customer Service 2013
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 71 | 85
ARMY | 68 | 82
NAVY | 65 | 83
AIR FORCE | 66 | 86
OTHER | 81 | 91
JOINT SERVICE | 68 | 91
NORTH | 73 | 87
North Army | 62 | 82
North Navy | 73 | 85
North Air Force | 63 | 88
North Other | 84 | 91
North Joint Service | 68 | 91
SOUTH | 69 | 83
South Army | 69 | 75
South Navy | 64 | 79
South Air Force | 65 | 87
South Other | 74 | 91
WEST | 70 | 85
West Army | 71 | 85
West Navy | 54 | 79
West Air Force | 69 | 85
West Other | 83 | 90
OVERSEAS | 67 | 91
Overseas Europe | 55 | 88
Overseas Pacific | 72 | 91
Overseas Latin America | *** | ***
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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