Enrollees with Military PCM , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 85 | 86 | 85 | 0
NAVY | 86 | 83 | 80 | -6
NORTH | 82 | 85 | 82 | 1
North Navy | 85 | 80 | 81 | -3
NBHC Little Creek | 76 | 95 | *** | ***
NBHC Navsta Sewells | 83 | 95 | 88 | 5
NBHC Oceana | 86 | *** | *** | ***
NH Camp Lejeune | 90 | 87 | 76 | -13
NHC Annapolis | 90 | 73 | *** | ***
NHC Cherry Point | 75 | 73 | 81 | 7
NHC Patuxent River | 89 | 92 | 79 | -10
NHC Quantico | 80 | 79 | 69 | -11
NMC Portsmouth | 76 | *** | *** | ***
Naval Hlth Clinic New England | 91 | 83 | 99 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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