Prime Enrollees , All Regions 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 77 | 76 | 90 | 80 | 88 | 66 | 62 | 73 | 75 | 90 | 82
ARMY | 74 | 72 | 89 | 78 | 86 | 66 | 60 | 70 | 75 | 90 | 82
NAVY | 75 | 76 | 90 | 78 | 82 | 63 | 57 | 72 | 69 | 90 | 81
AIR FORCE | 78 | 73 | 88 | 81 | 89 | 63 | 56 | 68 | 76 | 91 | 84
OTHER | 81 | 83 | 92 | 82 | 89 | 70 | 70 | 77 | 77 | 90 | 81
JOINT SERVICE | 63 | 69 | 90 | 77 | 78 | 58 | 52 | 67 | 69 | 92 | 85
NORTH | 74 | 75 | 90 | 80 | 85 | 63 | 60 | 73 | 73 | 90 | 82
North Army | 74 | 70 | 87 | 76 | 87 | 63 | 55 | 68 | 78 | 91 | 85
North Navy | 70 | 73 | 86 | 81 | 83 | 61 | 54 | 70 | 67 | 90 | 80
North Air Force | 77 | 70 | 89 | 80 | 86 | 61 | 57 | 70 | 70 | 90 | 83
North Other | 79 | 83 | 93 | 82 | 87 | 67 | 71 | 79 | 77 | 90 | 79
North Joint Service | 63 | 69 | 90 | 77 | 78 | 58 | 52 | 67 | 69 | 92 | 85
SOUTH | 80 | 76 | 91 | 79 | 89 | 69 | 64 | 74 | 78 | 90 | 82
South Army | 78 | 73 | 92 | 76 | 90 | 70 | 65 | 77 | 80 | 90 | 82
South Navy | 81 | 78 | 91 | 80 | 84 | 66 | 60 | 74 | 77 | 90 | 81
South Air Force | 78 | 71 | 88 | 80 | 87 | 64 | 56 | 67 | 77 | 91 | 84
South Other | 82 | 82 | 91 | 80 | 89 | 72 | 68 | 75 | 78 | 90 | 82
WEST | 78 | 77 | 90 | 81 | 89 | 66 | 62 | 72 | 73 | 90 | 82
West Army | 72 | 75 | 89 | 82 | 86 | 68 | 62 | 69 | 71 | 90 | 79
West Navy | 80 | 77 | 91 | 72 | 82 | 62 | 58 | 71 | 67 | 89 | 81
West Air Force | 78 | 74 | 88 | 82 | 92 | 63 | 55 | 67 | 79 | 91 | 84
West Other | 82 | 85 | 91 | 85 | 90 | 72 | 71 | 77 | 75 | 89 | 84
OVERSEAS | 69 | 74 | 89 | 77 | 74 | 60 | 55 | 65 | 67 | 90 | 84
Overseas Europe | 72 | 73 | 89 | 72 | 72 | 60 | 57 | 63 | 66 | 91 | 83
Overseas Pacific | 66 | 76 | 89 | 80 | 75 | 60 | 53 | 68 | 68 | 90 | 85
Overseas Latin America | 67 | 68 | 81 | 92 | 81 | 63 | 52 | 64 | 65 | 88 | 92
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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