Enrollees with Military PCM , Overseas Europe Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 86 | 87 | 86 | 1
OVERSEAS | 83 | 87 | 91 | 8
Overseas Europe | 81 | 89 | 89 | 8
48th Med Grp-Lakenheath | 82 | 84 | *** | ***
52nd Med Group-Spangdahlem | 88 | 83 | *** | ***
86th Medical Group-Ramstein | 79 | 94 | 90 | 11
Bavaria Meddac | *** | *** | *** | ***
Europe-Air force | *** | *** | *** | ***
Europe-Navy | *** | *** | *** | ***
Landstuhl Regional Medcen | 81 | *** | 94 | 13
Out of Catchment Europe | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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