Enrollees with Military PCM , All Regions Claims Processing 2013
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 86 | 88
US MHS | 85 | 87
ARMY | 84 | 87
NAVY | 80 | 83
AIR FORCE | 86 | 90
OTHER | 84 | 85
JOINT SERVICE | 73 | 80
NORTH | 82 | 86
North Army | 85 | 88
North Navy | 81 | 85
North Air Force | 85 | 86
North Other | 85 | 86
North Joint Service | 73 | 80
SOUTH | 84 | 88
South Army | 87 | 91
South Navy | 82 | 85
South Air Force | 84 | 89
South Other | 83 | 84
WEST | 87 | 87
West Army | 87 | 83
West Navy | 81 | 82
West Air Force | 90 | 94
West Other | 86 | 84
OVERSEAS | 65 | 83
Overseas Europe | 62 | 84
Overseas Pacific | 69 | 81
Overseas Latin America | *** | ***
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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