All Users , West Navy 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 78 | 78 | 91 | 81 | 88 | 66 | 64 | 74 | 75 | 90 | 81
NAVY | 77 | 77 | 91 | 78 | 85 | 63 | 60 | 73 | 70 | 88 | 81
WEST | 78 | 78 | 91 | 81 | 88 | 66 | 63 | 72 | 74 | 89 | 82
West Navy | 80 | 78 | 91 | 71 | 82 | 62 | 60 | 72 | 68 | 87 | 81
NBHC NAS North Island | 74 | 73 | 84 | *** | *** | 68 | 55 | 67 | 70 | 86 | 91
NBHC NTC San Diego | 72 | 73 | 91 | *** | *** | 67 | 74 | 77 | 81 | 92 | 88
NBHC Port Hueneme | 73 | 68 | 93 | 74 | 83 | 62 | 55 | 78 | 77 | 89 | 83
NH Bremerton | 82 | 83 | 91 | 69 | 80 | 60 | 68 | 81 | 75 | 89 | 77
NH Camp Pendleton | 82 | 78 | 94 | 84 | 99 | 67 | 62 | 73 | 65 | 88 | 83
NH LeMoore | 84 | 86 | 95 | *** | 85 | 65 | 60 | 83 | 60 | 88 | 78
NH Oak Harbor | 73 | 76 | 94 | *** | *** | 56 | 60 | 81 | 72 | 93 | 85
NHC Hawaii | 82 | 80 | 83 | *** | *** | 70 | 53 | 57 | 73 | 86 | 83
NMC San Diego | 82 | 77 | 90 | 69 | 73 | 65 | 63 | 69 | 68 | 90 | 79
TRICARE Outpatient-Chula Vista | 72 | 74 | 89 | *** | *** | 83 | 72 | 77 | 79 | 87 | 84
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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