All Users , All Regions Customer Service 2013
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 73 | 89
ARMY | 68 | 86
NAVY | 68 | 87
AIR FORCE | 73 | 88
OTHER | 77 | 91
JOINT SERVICE | 70 | 87
NORTH | 74 | 88
North Army | 67 | 83
North Navy | 73 | 87
North Air Force | 72 | 89
North Other | 78 | 91
North Joint Service | 70 | 87
SOUTH | 72 | 89
South Army | 68 | 86
South Navy | 74 | 90
South Air Force | 73 | 88
South Other | 73 | 90
WEST | 74 | 88
West Army | 73 | 88
West Navy | 59 | 83
West Air Force | 74 | 88
West Other | 80 | 91
OVERSEAS | 64 | 91
Overseas Europe | 58 | 89
Overseas Pacific | 70 | 92
Overseas Latin America | 71 | 92
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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