Enrollees with Military PCM , All Regions 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 75 | 73 | 89 | 79 | 86 | 64 | 57 | 70 | 74 | 90 | 82
ARMY | 73 | 72 | 88 | 77 | 85 | 66 | 59 | 70 | 75 | 90 | 81
NAVY | 75 | 75 | 89 | 77 | 82 | 63 | 56 | 71 | 69 | 90 | 81
AIR FORCE | 77 | 72 | 88 | 80 | 88 | 62 | 55 | 67 | 76 | 91 | 84
OTHER | 78 | 83 | 93 | 82 | 85 | 61 | 64 | 77 | 70 | 92 | 85
JOINT SERVICE | 61 | 62 | 90 | 79 | 77 | 61 | 50 | 65 | 72 | 91 | 86
NORTH | 71 | 71 | 88 | 79 | 84 | 61 | 55 | 69 | 72 | 91 | 83
North Army | 73 | 69 | 87 | 76 | 86 | 62 | 54 | 67 | 77 | 90 | 85
North Navy | 70 | 72 | 85 | 81 | 83 | 62 | 53 | 69 | 67 | 90 | 81
North Air Force | 76 | 70 | 88 | 79 | 85 | 60 | 55 | 69 | 70 | 90 | 83
North Other | 75 | 83 | 93 | 82 | 85 | 58 | 66 | 81 | 74 | 94 | 85
North Joint Service | 61 | 62 | 90 | 79 | 77 | 61 | 50 | 65 | 72 | 91 | 86
SOUTH | 78 | 73 | 90 | 78 | 86 | 67 | 60 | 72 | 78 | 91 | 83
South Army | 78 | 72 | 91 | 76 | 89 | 70 | 64 | 77 | 79 | 90 | 81
South Navy | 81 | 77 | 91 | 80 | 84 | 65 | 59 | 73 | 78 | 90 | 81
South Air Force | 77 | 70 | 87 | 79 | 86 | 64 | 55 | 66 | 77 | 91 | 84
South Other | 81 | 84 | 92 | 80 | 83 | 66 | 62 | 78 | 66 | 93 | 86
WEST | 76 | 75 | 89 | 79 | 87 | 64 | 58 | 69 | 72 | 90 | 81
West Army | 71 | 75 | 89 | 81 | 85 | 67 | 60 | 70 | 70 | 91 | 79
West Navy | 79 | 76 | 91 | 72 | 81 | 61 | 57 | 70 | 67 | 89 | 80
West Air Force | 77 | 73 | 87 | 81 | 92 | 63 | 54 | 66 | 79 | 91 | 85
West Other | 79 | 84 | 94 | 84 | 85 | 60 | 65 | 71 | 68 | 89 | 84
OVERSEAS | 70 | 74 | 89 | 77 | 74 | 59 | 54 | 66 | 68 | 91 | 83
Overseas Europe | 72 | 73 | 89 | 73 | 73 | 59 | 55 | 63 | 66 | 91 | 83
Overseas Pacific | 67 | 76 | 89 | 81 | 75 | 60 | 52 | 69 | 70 | 91 | 85
Overseas Latin America | *** | *** | *** | *** | *** | *** | *** | *** | *** | 82 | ***
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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