Enrollees with Military PCM , South Army Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 86 | 87 | 86 | 1
ARMY | 84 | 87 | 86 | 2
SOUTH | 85 | 88 | 87 | 2
South Army | 84 | 87 | 86 | 2
Bayne-Jones ACH-Ft. Polk | 85 | *** | *** | ***
Brooke AMC-Ft. Sam Houston | 87 | 83 | *** | ***
Darnall ACH-Ft. Hood | *** | *** | *** | ***
Eisenhower AMC-Ft. Gordon | 90 | 85 | *** | ***
Fox AHC-Redstone Arsenal | 92 | 88 | 92 | 0
Lyster AHC-Ft. Rucker | 94 | 77 | 99 | 5
Moncrief ACH-Ft. Jackson | 77 | 96 | *** | ***
Reynolds ACH-Ft. Sill | 69 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users