All Users , West Navy Customer Service Getting Information
| 2011 | 2012 | 2013 | Trend
Benchmark | 74 | 74 | 74 | 0
US MHS | 73 | 73 | 73 | 0
NAVY | 70 | 68 | 68 | -2
WEST | 73 | 73 | 74 | 0
West Navy | 72 | 65 | 59 | -13
NBHC NAS North Island | 66 | 81 | *** | ***
NBHC NTC San Diego | 53 | 63 | *** | ***
NBHC Port Hueneme | 84 | 69 | 62 | -23
NH Bremerton | 75 | 64 | 56 | -20
NH Camp Pendleton | 79 | 64 | 73 | -5
NH LeMoore | 73 | 94 | *** | ***
NH Oak Harbor | 78 | 67 | *** | ***
NHC Hawaii | 64 | 84 | *** | ***
NMC San Diego | 75 | 72 | 61 | -15
TRICARE Outpatient-Chula Vista | 67 | 74 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users