All Users , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 87 | 1
NAVY | 88 | 85 | 83 | -4
NORTH | 85 | 87 | 86 | 1
North Navy | 88 | 83 | 85 | -3
NBHC Little Creek | 77 | 95 | *** | ***
NBHC Navsta Sewells | 83 | 96 | 89 | 6
NBHC Oceana | 88 | 85 | *** | ***
NH Camp Lejeune | 94 | 95 | 80 | -14
NHC Annapolis | 90 | 73 | *** | ***
NHC Cherry Point | 75 | 74 | 82 | 7
NHC Patuxent River | 90 | 93 | 78 | -12
NHC Quantico | 80 | 80 | 70 | -10
NMC Portsmouth | 84 | 86 | 88 | 3
Naval Hlth Clinic New England | 92 | 84 | 100 | 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users