Enrollees with Military PCM , West Navy Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 86 | 87 | 86 | 1
NAVY | 83 | 86 | 86 | 3
WEST | 86 | 86 | 87 | 1
West Navy | 85 | 87 | 81 | -4
NBHC NAS North Island | 78 | 88 | *** | ***
NBHC NTC San Diego | 80 | 85 | *** | ***
NBHC Port Hueneme | 91 | 87 | 86 | -5
NH Bremerton | 79 | 80 | *** | ***
NH Camp Pendleton | 93 | *** | *** | ***
NH LeMoore | 97 | 100 | *** | ***
NH Oak Harbor | 89 | 91 | *** | ***
NHC Hawaii | 82 | 98 | *** | ***
NMC San Diego | 77 | 76 | *** | ***
TRICARE Outpatient-Chula Vista | 79 | 93 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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