Active Duty , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 82 | 82 | 81 | 0
NAVY | 83 | 77 | 69 | -15
WEST | 88 | 82 | 80 | -8
West Navy | 91 | 78 | 58 | -33
NBHC NAS North Island | 93 | *** | *** | ***
NBHC NTC San Diego | *** | *** | *** | ***
NBHC Port Hueneme | 85 | 86 | *** | ***
NH Bremerton | *** | *** | *** | ***
NH Camp Pendleton | *** | *** | *** | ***
NH LeMoore | 79 | *** | *** | ***
NH Oak Harbor | 84 | *** | *** | ***
NHC Hawaii | *** | *** | *** | ***
NMC San Diego | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users