Enrollees with Military PCM , West Navy Claims Processing Claims Handled Correctly
| 2011 | 2012 | 2013 | Trend
Benchmark | 88 | 88 | 88 | 0
US MHS | 87 | 87 | 87 | 0
NAVY | 88 | 86 | 83 | -5
WEST | 90 | 89 | 87 | -3
West Navy | 91 | 89 | 82 | -9
NBHC NAS North Island | 94 | 85 | *** | ***
NBHC NTC San Diego | 74 | 95 | *** | ***
NBHC Port Hueneme | 91 | 88 | 84 | -7
NH Bremerton | 90 | 88 | *** | ***
NH Camp Pendleton | 93 | *** | *** | ***
NH LeMoore | 93 | 91 | *** | ***
NH Oak Harbor | 87 | 92 | *** | ***
NHC Hawaii | 88 | 100 | *** | ***
NMC San Diego | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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