Prime Enrollees , South Air Force Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 87 | 88 | 88 | 1
AIR FORCE | 87 | 87 | 88 | 1
SOUTH | 87 | 89 | 88 | 2
South Air Force | 87 | 86 | 87 | 1
14th Med Grp-Columbus | 97 | 78 | *** | ***
17th Med Grp-Goodfellow | 91 | 86 | *** | ***
19th Medical Group-Little Rock | 89 | 92 | *** | ***
1st Spec Ops Med Grp-Hurlburt | 91 | 66 | *** | ***
20th Med Grp-Shaw | 86 | 83 | *** | ***
2nd Med Grp-Barksdale | 72 | 76 | 86 | 14
325th Med Grp-Tyndall | 89 | 86 | *** | ***
359th Med Grp-Randolph | 88 | 89 | *** | ***
42nd Medical Group-Maxwell | 77 | 89 | 85 | 8
45th Med Grp-Patrick | 91 | 92 | 86 | -5
59th Med Wing-Lackland | 94 | 74 | *** | ***
6th Med Grp-MacDill | 92 | 89 | 86 | -6
72nd Med Grp-Tinker | 84 | 91 | *** | ***
78th Med Grp-Robins | 90 | 90 | *** | ***
7th Med Grp-Dyess | 91 | 84 | *** | ***
81st Med Grp-Keesler | 77 | 80 | *** | ***
82nd Med Grp-Sheppard | 82 | 88 | 92 | 10
96th Med Grp-Eglin | 83 | 79 | *** | ***
South Region-Air force | 91 | *** | 90 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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