Enrollees with Civilian PCM , All Regions Customer Service 2013
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 75 | 90
ARMY | *** | ***
NAVY | *** | ***
AIR FORCE | *** | ***
OTHER | 76 | 91
JOINT SERVICE | 66 | 80
NORTH | 77 | 88
North Army | *** | ***
North Navy | *** | ***
North Air Force | *** | ***
North Other | 78 | 89
North Joint Service | 66 | 80
SOUTH | 72 | 91
South Army | *** | ***
South Navy | *** | ***
South Air Force | *** | ***
South Other | 72 | 91
WEST | 79 | 92
West Army | *** | ***
West Navy | *** | ***
West Air Force | *** | ***
West Other | 79 | 92
OVERSEAS | 74 | 93
Overseas Europe | 49 | 85
Overseas Pacific | *** | ***
Overseas Latin America | 78 | 94
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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