Enrollees with Military PCM , North Navy 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 75 | 73 | 89 | 79 | 86 | 64 | 57 | 70 | 74 | 90 | 82
NAVY | 75 | 75 | 89 | 77 | 82 | 63 | 56 | 71 | 69 | 90 | 81
NORTH | 71 | 71 | 88 | 79 | 84 | 61 | 55 | 69 | 72 | 91 | 83
North Navy | 70 | 72 | 85 | 81 | 83 | 62 | 53 | 69 | 67 | 90 | 81
NBHC Little Creek | 75 | 72 | 89 | 81 | *** | 71 | 66 | 80 | 75 | 91 | 82
NBHC Navsta Sewells | 69 | 62 | 87 | 69 | 86 | 53 | 43 | 63 | 72 | 93 | 73
NBHC Oceana | 64 | 60 | 86 | *** | *** | 66 | 59 | 60 | 61 | 93 | 79
NH Camp Lejeune | 63 | 73 | 72 | *** | 75 | 53 | 40 | 50 | 56 | 84 | 78
NHC Annapolis | 87 | 74 | 96 | *** | *** | 62 | 64 | 78 | 81 | 88 | 87
NHC Cherry Point | 74 | 71 | 89 | *** | 82 | 59 | 54 | 68 | 74 | 92 | 90
NHC Patuxent River | 72 | 71 | 92 | 77 | 79 | 62 | 60 | 65 | 75 | 92 | 78
NHC Quantico | 60 | 66 | 89 | 57 | 73 | 57 | 48 | 67 | 71 | 94 | 86
NMC Portsmouth | 67 | 71 | 86 | *** | *** | 65 | 61 | 84 | 65 | 92 | 84
Naval Hlth Clinic New England | 78 | 84 | 92 | 84 | 99 | 76 | 68 | 67 | 65 | 91 | 87
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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