Enrollees with Military PCM , North Navy Claims Processing Claims Handled Correctly
| 2011 | 2012 | 2013 | Trend
Benchmark | 88 | 88 | 88 | 0
US MHS | 87 | 87 | 87 | 0
NAVY | 88 | 86 | 83 | -5
NORTH | 86 | 85 | 86 | 0
North Navy | 88 | 82 | 85 | -3
NBHC Little Creek | 83 | 94 | *** | ***
NBHC Navsta Sewells | 78 | 89 | 84 | 6
NBHC Oceana | 93 | *** | *** | ***
NH Camp Lejeune | 97 | 97 | 73 | -24
NHC Annapolis | 92 | 72 | *** | ***
NHC Cherry Point | 81 | 80 | 83 | 3
NHC Patuxent River | 87 | 83 | 79 | -8
NHC Quantico | 88 | 77 | 77 | -11
NMC Portsmouth | 79 | *** | *** | ***
Naval Hlth Clinic New England | 87 | 84 | 99 | 12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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