Prime Enrollees , West Navy 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 77 | 76 | 90 | 80 | 88 | 66 | 62 | 73 | 75 | 90 | 82
NAVY | 75 | 76 | 90 | 78 | 82 | 63 | 57 | 72 | 69 | 90 | 81
WEST | 78 | 77 | 90 | 81 | 89 | 66 | 62 | 72 | 73 | 90 | 82
West Navy | 80 | 77 | 91 | 72 | 82 | 62 | 58 | 71 | 67 | 89 | 81
NBHC NAS North Island | 73 | 73 | 82 | *** | *** | 67 | 56 | 64 | 69 | 85 | 90
NBHC NTC San Diego | 75 | 75 | 90 | *** | *** | 68 | 75 | 77 | 80 | 91 | 88
NBHC Port Hueneme | 72 | 67 | 92 | 74 | 83 | 62 | 54 | 77 | 77 | 89 | 82
NH Bremerton | 82 | 81 | 89 | *** | *** | 62 | 68 | 81 | 74 | 94 | 78
NH Camp Pendleton | 81 | 76 | 94 | 83 | 98 | 63 | 60 | 75 | 62 | 89 | 82
NH LeMoore | 86 | 86 | 95 | *** | *** | 67 | 62 | 82 | 59 | 88 | 80
NH Oak Harbor | 74 | 77 | 94 | *** | *** | 62 | 63 | 78 | 69 | 93 | 82
NHC Hawaii | 83 | 80 | 83 | *** | *** | 74 | 53 | 60 | 72 | 87 | 82
NMC San Diego | 84 | 77 | 90 | 69 | 73 | 67 | 63 | 68 | 69 | 91 | 79
TRICARE Outpatient-Chula Vista | 74 | 72 | 89 | *** | *** | 83 | 72 | 78 | 79 | 87 | 84
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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