Active Duty , West Navy Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 84 | 85 | 85 | 1
NAVY | 81 | 82 | 83 | 1
WEST | 84 | 84 | 85 | 2
West Navy | 84 | 81 | 79 | -5
NBHC NAS North Island | 77 | *** | *** | ***
NBHC NTC San Diego | *** | *** | *** | ***
NBHC Port Hueneme | 91 | *** | *** | ***
NH Bremerton | *** | *** | *** | ***
NH Camp Pendleton | *** | *** | *** | ***
NH LeMoore | 93 | *** | *** | ***
NH Oak Harbor | 92 | *** | *** | ***
NHC Hawaii | *** | *** | *** | ***
NMC San Diego | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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