Enrollees with Military PCM , North Army 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 75 | 73 | 89 | 79 | 86 | 64 | 57 | 70 | 74 | 90 | 82
ARMY | 73 | 72 | 88 | 77 | 85 | 66 | 59 | 70 | 75 | 90 | 81
NORTH | 71 | 71 | 88 | 79 | 84 | 61 | 55 | 69 | 72 | 91 | 83
North Army | 73 | 69 | 87 | 76 | 86 | 62 | 54 | 67 | 77 | 90 | 85
Blanchfield ACH-Ft. Campbell | 78 | 58 | 87 | *** | *** | 56 | 49 | 67 | 83 | 89 | 85
Ireland ACH-Ft. Knox | 67 | 76 | 95 | *** | *** | 63 | 55 | 79 | 60 | 94 | 81
Kenner AHC-Ft. Lee | 79 | 71 | 87 | *** | *** | 60 | 51 | 70 | 74 | 90 | 82
Kimbrough Amb Car Cen-Ft Meade | 71 | 76 | 90 | 78 | 87 | 68 | 59 | 70 | 84 | 86 | 89
McDonald AHC-Ft. Eustis | 67 | 63 | 88 | *** | 71 | 58 | 56 | 70 | 69 | 88 | 78
Womack AMC-Ft. Bragg | 73 | 68 | 79 | *** | *** | 64 | 52 | 57 | 83 | 91 | 89
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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