Enrollees with Military PCM , South Army 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 75 | 73 | 89 | 79 | 86 | 64 | 57 | 70 | 74 | 90 | 82
ARMY | 73 | 72 | 88 | 77 | 85 | 66 | 59 | 70 | 75 | 90 | 81
SOUTH | 78 | 73 | 90 | 78 | 86 | 67 | 60 | 72 | 78 | 91 | 83
South Army | 78 | 72 | 91 | 76 | 89 | 70 | 64 | 77 | 79 | 90 | 81
Bayne-Jones ACH-Ft. Polk | 73 | 80 | 100 | *** | *** | 70 | 68 | 81 | 69 | 81 | 82
Brooke AMC-Ft. Sam Houston | 88 | 77 | 95 | *** | *** | 85 | 79 | 92 | 95 | 92 | 81
Darnall ACH-Ft. Hood | 64 | 56 | 91 | *** | *** | 64 | 55 | 79 | 76 | 92 | 77
Eisenhower AMC-Ft. Gordon | 76 | 83 | 92 | *** | *** | 69 | 62 | 63 | 88 | 93 | 90
Fox AHC-Redstone Arsenal | 88 | 76 | 89 | 87 | 81 | 65 | 66 | 70 | 74 | 94 | 84
Lyster AHC-Ft. Rucker | 84 | 80 | 94 | 89 | 90 | 75 | 66 | 85 | 77 | 95 | 83
Moncrief ACH-Ft. Jackson | 87 | 75 | 96 | *** | *** | 74 | 77 | 79 | 75 | 88 | 77
Reynolds ACH-Ft. Sill | 86 | 75 | 92 | *** | *** | 75 | 65 | 73 | 79 | 86 | 90
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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