All Users , North Air Force Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 87 | 89 | 89 | 1
AIR FORCE | 87 | 86 | 88 | 1
NORTH | 88 | 88 | 88 | 0
North Air Force | 89 | 89 | 89 | 0
375th Med Grp-Scott | 94 | 83 | 90 | -4
633rd Med Grp Langley-Eustis | 87 | 91 | 97 | 10
66th Med Grp-Hanscom | 93 | 84 | 80 | -12
779th Med Grp-Andrews | 91 | 87 | 75 | -16
88th Med Grp-Wright-Patterson | 88 | 85 | 81 | -7
North Region-Air force | 85 | 94 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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