Prime Enrollees , All Regions Claims Processing 2013
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 86 | 88
US MHS | 87 | 88
ARMY | 85 | 87
NAVY | 81 | 83
AIR FORCE | 87 | 91
OTHER | 88 | 89
JOINT SERVICE | 76 | 81
NORTH | 85 | 86
North Army | 86 | 89
North Navy | 82 | 85
North Air Force | 85 | 87
North Other | 87 | 86
North Joint Service | 76 | 81
SOUTH | 88 | 90
South Army | 89 | 92
South Navy | 83 | 86
South Air Force | 85 | 89
South Other | 89 | 90
WEST | 88 | 89
West Army | 87 | 84
West Navy | 81 | 82
West Air Force | 91 | 94
West Other | 88 | 92
OVERSEAS | 66 | 82
Overseas Europe | 61 | 84
Overseas Pacific | 72 | 78
Overseas Latin America | 79 | 83
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users