All Users , Overseas Europe Claims Processing Claims Handled Correctly
| 2011 | 2012 | 2013 | Trend
Benchmark | 88 | 88 | 88 | 0
US MHS | 89 | 89 | 89 | 1
OVERSEAS | 84 | 80 | 81 | -3
Overseas Europe | 83 | 87 | 84 | 0
48th Med Grp-Lakenheath | 85 | 69 | *** | ***
52nd Med Group-Spangdahlem | 89 | 89 | *** | ***
86th Medical Group-Ramstein | 84 | 83 | *** | ***
Bavaria Meddac | 86 | *** | *** | ***
Europe-Air force | *** | 94 | *** | ***
Europe-Navy | *** | *** | *** | ***
Landstuhl Regional Medcen | 78 | 90 | 85 | 7
Out of Catchment Europe | 86 | 78 | 74 | -12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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