All Users , North Navy Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 87 | 89 | 89 | 1
NAVY | 85 | 87 | 87 | 2
NORTH | 88 | 88 | 88 | 0
North Navy | 84 | 87 | 87 | 3
NBHC Little Creek | 95 | 92 | 86 | -8
NBHC Navsta Sewells | 79 | 78 | 82 | 3
NBHC Oceana | 79 | 85 | *** | ***
NH Camp Lejeune | 89 | 98 | 84 | -4
NHC Annapolis | 82 | 90 | *** | ***
NHC Cherry Point | 71 | 93 | *** | ***
NHC Patuxent River | 83 | 89 | 88 | 5
NHC Quantico | 79 | 85 | 73 | -7
NMC Portsmouth | 83 | 76 | 95 | 12
Naval Hlth Clinic New England | 90 | 87 | 92 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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