All Users , South Army Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 87 | 1
ARMY | 83 | 86 | 86 | 3
SOUTH | 87 | 87 | 89 | 2
South Army | 83 | 81 | 91 | 7
Bayne-Jones ACH-Ft. Polk | 91 | *** | *** | ***
Brooke AMC-Ft. Sam Houston | 96 | 94 | 92 | -4
Darnall ACH-Ft. Hood | 90 | 77 | 87 | -3
Eisenhower AMC-Ft. Gordon | 80 | 85 | *** | ***
Fox AHC-Redstone Arsenal | 91 | 86 | 81 | -10
Lyster AHC-Ft. Rucker | 81 | 75 | 90 | 9
Moncrief ACH-Ft. Jackson | 89 | 91 | 90 | 1
Reynolds ACH-Ft. Sill | 92 | 77 | 90 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users