All Users , All Regions Claims Processing 2013
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 86 | 88
US MHS | 87 | 89
ARMY | 86 | 89
NAVY | 83 | 86
AIR FORCE | 87 | 91
OTHER | 88 | 90
JOINT SERVICE | 76 | 82
NORTH | 86 | 88
North Army | 86 | 90
North Navy | 85 | 87
North Air Force | 86 | 88
North Other | 88 | 88
North Joint Service | 76 | 82
SOUTH | 89 | 91
South Army | 91 | 93
South Navy | 87 | 90
South Air Force | 84 | 90
South Other | 89 | 91
WEST | 87 | 90
West Army | 88 | 86
West Navy | 82 | 83
West Air Force | 91 | 93
West Other | 87 | 91
OVERSEAS | 65 | 81
Overseas Europe | 61 | 84
Overseas Pacific | 70 | 78
Overseas Latin America | 68 | 74
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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