Enrollees with Military PCM , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 85 | 86 | 85 | 0
NAVY | 86 | 83 | 80 | -6
WEST | 89 | 87 | 87 | -2
West Navy | 89 | 85 | 81 | -8
NBHC NAS North Island | 91 | 85 | *** | ***
NBHC NTC San Diego | 84 | 86 | *** | ***
NBHC Port Hueneme | 86 | 88 | 79 | -7
NH Bremerton | 84 | 80 | *** | ***
NH Camp Pendleton | 92 | *** | *** | ***
NH LeMoore | 87 | 89 | *** | ***
NH Oak Harbor | 89 | 83 | *** | ***
NHC Hawaii | 81 | 92 | *** | ***
NMC San Diego | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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