Enrollees with Military PCM , South Air Force 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 75 | 73 | 89 | 79 | 86 | 64 | 57 | 70 | 74 | 90 | 82
AIR FORCE | 77 | 72 | 88 | 80 | 88 | 62 | 55 | 67 | 76 | 91 | 84
SOUTH | 78 | 73 | 90 | 78 | 86 | 67 | 60 | 72 | 78 | 91 | 83
South Air Force | 77 | 70 | 87 | 79 | 86 | 64 | 55 | 66 | 77 | 91 | 84
14th Med Grp-Columbus | 87 | 78 | 89 | *** | 85 | 62 | 60 | 72 | 80 | 95 | 78
17th Med Grp-Goodfellow | 82 | 82 | 91 | *** | *** | 74 | 68 | 80 | 82 | 91 | 88
19th Medical Group-Little Rock | 77 | 67 | 81 | *** | 88 | 65 | 54 | 67 | 76 | 90 | 86
1st Spec Ops Med Grp-Hurlburt | 74 | 60 | 79 | *** | 86 | 51 | 42 | 62 | 72 | 89 | 84
20th Med Grp-Shaw | 71 | 71 | 83 | *** | 96 | 71 | 57 | 68 | 73 | 91 | 83
2nd Med Grp-Barksdale | 78 | 72 | 90 | 79 | 82 | 55 | 56 | 74 | 67 | 93 | 82
325th Med Grp-Tyndall | 78 | 73 | 88 | *** | 75 | 58 | 50 | 73 | 75 | 91 | 79
359th Med Grp-Randolph | 72 | 70 | 93 | *** | *** | 69 | 59 | 76 | 73 | 92 | 91
42nd Medical Group-Maxwell | 75 | 75 | 89 | 75 | 85 | 59 | 58 | 71 | 78 | 92 | 83
45th Med Grp-Patrick | 74 | 79 | 85 | 75 | *** | 69 | 54 | 62 | 75 | 95 | 83
59th Med Wing-Lackland | 76 | 69 | 91 | *** | *** | 74 | 50 | 58 | 78 | 87 | 92
6th Med Grp-MacDill | 80 | 72 | 89 | 76 | 84 | 70 | 55 | 68 | 73 | 92 | 74
72nd Med Grp-Tinker | 75 | 64 | 92 | *** | 84 | 49 | 56 | 72 | 80 | 90 | 80
78th Med Grp-Robins | 88 | 76 | 90 | *** | 82 | 57 | 57 | 59 | 81 | 88 | 80
7th Med Grp-Dyess | 80 | 75 | 81 | *** | 86 | 66 | 57 | 62 | 82 | 91 | 84
81st Med Grp-Keesler | 80 | 72 | 91 | *** | *** | 58 | 57 | 67 | 72 | 92 | 79
82nd Med Grp-Sheppard | 76 | 75 | 77 | 78 | 94 | 64 | 57 | 59 | 82 | 90 | 81
96th Med Grp-Eglin | 70 | 59 | 83 | *** | *** | 59 | 50 | 64 | 78 | 90 | 89
South Region-Air force | 84 | 76 | 87 | 85 | 93 | 74 | 66 | 68 | 88 | 91 | 88
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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