Prime Enrollees , West Navy Customer Service Getting Information
| 2011 | 2012 | 2013 | Trend
Benchmark | 74 | 74 | 74 | 0
US MHS | 72 | 72 | 73 | 0
NAVY | 71 | 68 | 69 | -1
WEST | 73 | 73 | 74 | 1
West Navy | 70 | 66 | 62 | -8
NBHC NAS North Island | 66 | 81 | *** | ***
NBHC NTC San Diego | 51 | 62 | *** | ***
NBHC Port Hueneme | 84 | 68 | 62 | -22
NH Bremerton | 70 | 66 | *** | ***
NH Camp Pendleton | 81 | 61 | 71 | -9
NH LeMoore | 74 | 92 | *** | ***
NH Oak Harbor | 79 | 76 | *** | ***
NHC Hawaii | 61 | 85 | *** | ***
NMC San Diego | 74 | 76 | 61 | -12
TRICARE Outpatient-Chula Vista | 68 | 74 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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