All Users , West Air Force 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 78 | 78 | 91 | 81 | 88 | 66 | 64 | 74 | 75 | 90 | 81
AIR FORCE | 79 | 74 | 89 | 80 | 89 | 63 | 57 | 69 | 77 | 91 | 84
WEST | 78 | 78 | 91 | 81 | 88 | 66 | 63 | 72 | 74 | 89 | 82
West Air Force | 78 | 74 | 89 | 81 | 92 | 63 | 56 | 68 | 79 | 90 | 84
10th Med Group-USAF Academy CO | 86 | 72 | 92 | 89 | *** | 67 | 60 | 72 | 74 | 88 | 81
21st Med Grp-Peterson | 67 | 72 | 93 | *** | *** | 63 | 60 | 56 | 79 | 94 | 86
30th Med Grp-Vandenberg | 80 | 76 | 92 | 85 | 93 | 64 | 63 | 64 | 78 | 90 | 75
341st Med Grp-Malmstrom | 75 | 69 | 93 | 87 | 90 | 52 | 45 | 60 | 76 | 88 | 79
355th Med Grp-Davis Monthan | 81 | 85 | 85 | 93 | 83 | 63 | 64 | 56 | 84 | 87 | 87
366th Med Grp-Mountain Home | 80 | 79 | 87 | *** | *** | 57 | 54 | 73 | 85 | 87 | 79
377th Med Grp-Kirtland | 77 | 73 | 88 | 82 | 89 | 61 | 58 | 68 | 86 | 93 | 83
3rd Med Grp-Elmendorf | 78 | 77 | 92 | 87 | 87 | 59 | 58 | 72 | 68 | 94 | 87
509th Med Grp-Whiteman | 78 | 68 | 91 | *** | 91 | 63 | 60 | 78 | 77 | 94 | 83
55th Med Grp-Offutt | 76 | 78 | 86 | 72 | 88 | 65 | 64 | 68 | 79 | 88 | 84
56th Med Grp-Luke | 85 | 74 | 94 | *** | 95 | 71 | 67 | 77 | 83 | 91 | 85
5th Med Grp-Minot | 87 | 70 | 95 | *** | *** | 60 | 50 | 68 | 87 | 93 | 84
60th Med Grp-Travis | 72 | 71 | 85 | 79 | 88 | 60 | 49 | 66 | 71 | 92 | 84
61st Med Group-Los Angeles | 66 | 73 | 85 | 77 | 98 | 63 | 53 | 67 | 71 | 92 | 79
75th Med Grp-Hill | 81 | 75 | 83 | 84 | 93 | 65 | 52 | 64 | 88 | 90 | 77
90th Med Grp-F.E. Warren | 75 | 74 | 89 | 70 | 95 | 63 | 57 | 69 | 75 | 87 | 78
92nd Med Grp-Fairchild | 87 | 85 | 97 | *** | 85 | 69 | 76 | 82 | 88 | 86 | 85
95th Med Grp-Edwards | 80 | 67 | 87 | 80 | 93 | 54 | 47 | 67 | 68 | 91 | 90
99th Med Grp-O'Callaghan Hosp | 75 | 76 | 90 | *** | 89 | 69 | 55 | 74 | 75 | 92 | 90
West Region-Air force | 73 | 73 | 83 | 78 | 97 | 61 | 53 | 64 | 80 | 89 | 82
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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