Prime Enrollees , West Air Force Customer Service Getting Information
| 2011 | 2012 | 2013 | Trend
Benchmark | 74 | 74 | 74 | 0
US MHS | 72 | 72 | 73 | 0
AIR FORCE | 70 | 71 | 73 | 4
WEST | 73 | 73 | 74 | 1
West Air Force | 70 | 73 | 75 | 5
10th Med Group-USAF Academy CO | 71 | 73 | *** | ***
21st Med Grp-Peterson | 68 | 71 | *** | ***
30th Med Grp-Vandenberg | 74 | 77 | 82 | 8
341st Med Grp-Malmstrom | 75 | 58 | 78 | 3
355th Med Grp-Davis Monthan | 73 | 80 | 90 | 17
366th Med Grp-Mountain Home | 74 | 88 | *** | ***
377th Med Grp-Kirtland | 67 | 65 | 74 | 7
3rd Med Grp-Elmendorf | 54 | 67 | 85 | 32
509th Med Grp-Whiteman | 75 | 76 | *** | ***
55th Med Grp-Offutt | 70 | 79 | 63 | -7
56th Med Grp-Luke | 76 | 74 | *** | ***
5th Med Grp-Minot | 74 | *** | *** | ***
60th Med Grp-Travis | 57 | 76 | *** | ***
61st Med Group-Los Angeles | 73 | 68 | 68 | -5
75th Med Grp-Hill | 79 | 80 | 80 | 1
90th Med Grp-F.E. Warren | 63 | 79 | 61 | -2
92nd Med Grp-Fairchild | 73 | 74 | *** | ***
95th Med Grp-Edwards | 63 | 76 | 73 | 11
99th Med Grp-O'Callaghan Hosp | 67 | 79 | *** | ***
West Region-Air force | 75 | 69 | 70 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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