All Users , West Air Force Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 87 | 1
AIR FORCE | 87 | 86 | 87 | 0
WEST | 88 | 88 | 87 | -1
West Air Force | 90 | 87 | 91 | 1
10th Med Group-USAF Academy CO | 85 | 90 | *** | ***
21st Med Grp-Peterson | 89 | 94 | *** | ***
30th Med Grp-Vandenberg | 88 | 88 | 92 | 4
341st Med Grp-Malmstrom | 94 | 89 | 88 | -6
355th Med Grp-Davis Monthan | 89 | 92 | 85 | -4
366th Med Grp-Mountain Home | 90 | 93 | *** | ***
377th Med Grp-Kirtland | 88 | 94 | 91 | 3
3rd Med Grp-Elmendorf | 83 | 78 | 86 | 3
509th Med Grp-Whiteman | 87 | 95 | 94 | 7
55th Med Grp-Offutt | 90 | 89 | 82 | -7
56th Med Grp-Luke | 95 | 90 | 97 | 1
5th Med Grp-Minot | 91 | 91 | 100 | 11
60th Med Grp-Travis | 84 | 93 | 89 | 5
61st Med Group-Los Angeles | 91 | 74 | 96 | 5
75th Med Grp-Hill | 90 | 93 | 89 | -1
90th Med Grp-F.E. Warren | 91 | 98 | 97 | 6
92nd Med Grp-Fairchild | 91 | 79 | 75 | -16
95th Med Grp-Edwards | 88 | 93 | 91 | 3
99th Med Grp-O'Callaghan Hosp | 86 | 86 | 86 | -1
West Region-Air force | 92 | 87 | 95 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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