Active Duty , West Navy Claims Processing Claims Handled Correctly
| 2011 | 2012 | 2013 | Trend
Benchmark | 88 | 88 | 88 | 0
US MHS | 86 | 83 | 85 | -1
NAVY | 87 | 81 | 72 | -15
WEST | 89 | 85 | 81 | -8
West Navy | 92 | 83 | 58 | -34
NBHC NAS North Island | 93 | *** | *** | ***
NBHC NTC San Diego | *** | *** | *** | ***
NBHC Port Hueneme | 95 | 86 | *** | ***
NH Bremerton | *** | *** | *** | ***
NH Camp Pendleton | *** | *** | *** | ***
NH LeMoore | *** | *** | *** | ***
NH Oak Harbor | 85 | *** | *** | ***
NHC Hawaii | *** | *** | *** | ***
NMC San Diego | *** | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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