Purchased Care Users , All Regions 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 83 | 86 | 93 | 84 | 90 | 71 | 74 | 78 | 77 | 90 | 80
ARMY | 83 | 87 | 95 | 84 | 92 | 64 | 77 | 79 | 76 | 94 | 78
NAVY | 85 | 85 | 96 | 77 | 90 | 64 | 76 | 84 | 78 | 84 | 80
AIR FORCE | 87 | 85 | 94 | 76 | 88 | 62 | 71 | 76 | 81 | 92 | 83
OTHER | 83 | 86 | 93 | 85 | 90 | 73 | 73 | 78 | 77 | 89 | 80
JOINT SERVICE | 75 | 89 | 93 | 76 | 79 | 57 | 65 | 76 | 63 | 94 | 92
NORTH | 81 | 86 | 93 | 83 | 88 | 68 | 75 | 79 | 75 | 89 | 80
North Army | 79 | 85 | 99 | 73 | 89 | 63 | 84 | 85 | 75 | 92 | 76
North Navy | 88 | 83 | 97 | 77 | 91 | 58 | 76 | 82 | 79 | 88 | 78
North Air Force | 89 | 89 | 91 | *** | 89 | 68 | 74 | 84 | 92 | 93 | 75
North Other | 81 | 86 | 93 | 85 | 88 | 71 | 75 | 79 | 76 | 89 | 79
North Joint Service | 75 | 89 | 93 | 76 | 79 | 57 | 65 | 76 | 63 | 94 | 92
SOUTH | 84 | 87 | 93 | 84 | 92 | 74 | 73 | 78 | 79 | 90 | 80
South Army | 90 | 88 | 94 | 94 | 96 | 74 | 77 | 76 | 76 | 95 | 78
South Navy | 86 | 88 | 94 | *** | 95 | 74 | 81 | 89 | 70 | 80 | 86
South Air Force | 88 | 90 | 95 | *** | 86 | 64 | 83 | 81 | 80 | 92 | 84
South Other | 84 | 86 | 93 | 83 | 91 | 75 | 72 | 77 | 79 | 90 | 80
WEST | 84 | 87 | 92 | 83 | 90 | 72 | 72 | 77 | 76 | 89 | 83
West Army | 82 | 91 | 93 | 77 | 91 | 58 | 74 | 76 | 76 | 95 | 74
West Navy | 79 | 86 | 96 | 66 | 86 | 64 | 73 | 83 | 82 | 80 | 82
West Air Force | 84 | 76 | 94 | 70 | 90 | 57 | 59 | 66 | 70 | 91 | 86
West Other | 84 | 87 | 92 | 86 | 90 | 75 | 73 | 78 | 76 | 89 | 83
OVERSEAS | 70 | 76 | 95 | 81 | 70 | 48 | 55 | 85 | 77 | 84 | 82
Overseas Europe | 72 | 82 | 94 | 86 | 77 | 33 | 60 | 80 | 78 | 87 | 79
Overseas Pacific | 77 | 81 | 98 | 86 | 70 | 55 | 53 | 95 | 72 | 91 | 85
Overseas Latin America | 65 | 68 | 93 | 74 | 60 | 58 | 52 | 83 | 81 | 75 | 71
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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