Active Duty , West Other Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 82 | 82 | 81 | 0
OTHER | 85 | 85 | 86 | 1
WEST | 88 | 82 | 80 | -8
West Other | 84 | 80 | 85 | 1
Out of Catchment West Region | 86 | 77 | 86 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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