Enrollees with Military PCM , West Air Force Customer Service 2013
| Getting Information | Courteous Customer Service
Benchmark | 74 | 90
US MHS | 71 | 86
AIR FORCE | 72 | 87
WEST | 71 | 87
West Air Force | 74 | 89
10th Med Group-USAF Academy CO | *** | ***
21st Med Grp-Peterson | *** | ***
30th Med Grp-Vandenberg | 82 | 89
341st Med Grp-Malmstrom | 78 | 94
355th Med Grp-Davis Monthan | 89 | 95
366th Med Grp-Mountain Home | *** | ***
377th Med Grp-Kirtland | 73 | 90
3rd Med Grp-Elmendorf | *** | ***
509th Med Grp-Whiteman | *** | ***
55th Med Grp-Offutt | 62 | 80
56th Med Grp-Luke | *** | ***
5th Med Grp-Minot | *** | ***
60th Med Grp-Travis | *** | ***
61st Med Group-Los Angeles | 68 | 87
75th Med Grp-Hill | 79 | 89
90th Med Grp-F.E. Warren | 59 | 79
92nd Med Grp-Fairchild | *** | ***
95th Med Grp-Edwards | 73 | 87
99th Med Grp-O'Callaghan Hosp | *** | ***
West Region-Air force | 68 | 89
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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