All Users , West Air Force Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 87 | 89 | 89 | 1
AIR FORCE | 87 | 86 | 88 | 1
WEST | 87 | 88 | 88 | 1
West Air Force | 87 | 87 | 88 | 1
10th Med Group-USAF Academy CO | 88 | 86 | 91 | 3
21st Med Grp-Peterson | 91 | 87 | *** | ***
30th Med Grp-Vandenberg | 88 | 95 | 88 | 0
341st Med Grp-Malmstrom | 93 | 72 | 94 | 2
355th Med Grp-Davis Monthan | 91 | 87 | 96 | 4
366th Med Grp-Mountain Home | 92 | 100 | *** | ***
377th Med Grp-Kirtland | 86 | 81 | 90 | 5
3rd Med Grp-Elmendorf | 74 | 80 | 88 | 14
509th Med Grp-Whiteman | 86 | 86 | *** | ***
55th Med Grp-Offutt | 84 | 89 | 81 | -4
56th Med Grp-Luke | 88 | 86 | *** | ***
5th Med Grp-Minot | 92 | 82 | *** | ***
60th Med Grp-Travis | 81 | 95 | 88 | 8
61st Med Group-Los Angeles | 81 | 90 | 87 | 6
75th Med Grp-Hill | 89 | 88 | 89 | 1
90th Med Grp-F.E. Warren | 83 | 85 | 79 | -4
92nd Med Grp-Fairchild | 91 | 77 | *** | ***
95th Med Grp-Edwards | 85 | 91 | 86 | 1
99th Med Grp-O'Callaghan Hosp | 80 | 96 | *** | ***
West Region-Air force | 93 | 81 | 88 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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