Prime Enrollees , South Air Force Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 86 | 87 | 87 | 1
AIR FORCE | 86 | 86 | 87 | 1
SOUTH | 86 | 86 | 88 | 1
South Air Force | 85 | 87 | 85 | 0
14th Med Grp-Columbus | 87 | 83 | 90 | 2
17th Med Grp-Goodfellow | 93 | 86 | *** | ***
19th Medical Group-Little Rock | 85 | 72 | 84 | -1
1st Spec Ops Med Grp-Hurlburt | 80 | 86 | 90 | 10
20th Med Grp-Shaw | 93 | 86 | 97 | 4
2nd Med Grp-Barksdale | 83 | 83 | 78 | -5
325th Med Grp-Tyndall | 90 | 85 | 75 | -15
359th Med Grp-Randolph | 80 | *** | *** | ***
42nd Medical Group-Maxwell | 88 | 86 | 86 | -2
45th Med Grp-Patrick | 94 | 92 | *** | ***
59th Med Wing-Lackland | 76 | *** | *** | ***
6th Med Grp-MacDill | 85 | 98 | 78 | -7
72nd Med Grp-Tinker | 76 | 85 | 85 | 9
78th Med Grp-Robins | 96 | 87 | 80 | -16
7th Med Grp-Dyess | 89 | 84 | 88 | -1
81st Med Grp-Keesler | 85 | 89 | *** | ***
82nd Med Grp-Sheppard | 86 | 92 | 94 | 9
96th Med Grp-Eglin | 87 | 92 | *** | ***
South Region-Air force | *** | *** | 94 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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