Prime Enrollees , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 86 | 87 | 87 | 1
NAVY | 86 | 83 | 81 | -5
WEST | 89 | 88 | 88 | -1
West Navy | 89 | 87 | 81 | -8
NBHC NAS North Island | 92 | 86 | *** | ***
NBHC NTC San Diego | 85 | 86 | *** | ***
NBHC Port Hueneme | 86 | 88 | 80 | -5
NH Bremerton | 88 | 84 | 76 | -12
NH Camp Pendleton | 93 | 91 | 96 | 2
NH LeMoore | 91 | 85 | *** | ***
NH Oak Harbor | 82 | 87 | *** | ***
NHC Hawaii | 78 | 93 | *** | ***
NMC San Diego | 90 | 84 | 74 | -16
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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