Enrollees with Military PCM , North Navy Customer Service Courteous Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 90 | 90 | 90 | 0
US MHS | 86 | 87 | 86 | 1
NAVY | 83 | 86 | 86 | 3
NORTH | 86 | 86 | 86 | 0
North Navy | 81 | 84 | 87 | 6
NBHC Little Creek | 94 | 92 | 86 | -8
NBHC Navsta Sewells | 79 | 78 | 81 | 2
NBHC Oceana | 83 | 83 | *** | ***
NH Camp Lejeune | 89 | 97 | *** | ***
NHC Annapolis | 81 | 89 | *** | ***
NHC Cherry Point | 69 | 92 | *** | ***
NHC Patuxent River | 82 | 88 | 87 | 5
NHC Quantico | 80 | 83 | 72 | -8
NMC Portsmouth | 72 | 69 | *** | ***
Naval Hlth Clinic New England | 89 | 86 | 92 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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