Retirees and Dependents , All Regions 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 83 | 85 | 94 | 83 | 91 | 72 | 74 | 80 | 78 | 88 | 79
ARMY | 81 | 83 | 95 | 84 | 91 | 74 | 76 | 82 | 78 | 88 | 81
NAVY | 85 | 84 | 96 | 77 | 92 | 74 | 76 | 81 | 76 | 85 | 81
AIR FORCE | 84 | 80 | 93 | 85 | 91 | 69 | 68 | 76 | 81 | 89 | 82
OTHER | 84 | 87 | 94 | 83 | 91 | 73 | 74 | 80 | 78 | 87 | 78
JOINT SERVICE | 74 | 79 | 95 | 82 | 80 | 59 | 66 | 76 | 71 | 93 | 87
NORTH | 82 | 85 | 95 | 85 | 90 | 71 | 75 | 82 | 76 | 89 | 80
North Army | 80 | 81 | 96 | 84 | 93 | 76 | 73 | 88 | 80 | 87 | 81
North Navy | 85 | 86 | 96 | 82 | 93 | 72 | 78 | 80 | 76 | 84 | 80
North Air Force | 82 | 77 | 93 | 84 | 87 | 68 | 68 | 80 | 82 | 86 | 75
North Other | 83 | 88 | 95 | 86 | 91 | 72 | 77 | 83 | 75 | 84 | 78
North Joint Service | 74 | 79 | 95 | 82 | 80 | 59 | 66 | 76 | 71 | 93 | 87
SOUTH | 85 | 85 | 94 | 82 | 91 | 74 | 74 | 80 | 79 | 87 | 79
South Army | 86 | 84 | 95 | 84 | 91 | 78 | 81 | 86 | 82 | 86 | 81
South Navy | 87 | 85 | 94 | 82 | 95 | 77 | 76 | 83 | 71 | 83 | 79
South Air Force | 86 | 84 | 93 | 87 | 91 | 72 | 70 | 76 | 80 | 89 | 80
South Other | 85 | 86 | 94 | 81 | 91 | 73 | 74 | 79 | 79 | 88 | 77
WEST | 82 | 84 | 93 | 82 | 91 | 71 | 72 | 76 | 78 | 87 | 81
West Army | 77 | 84 | 93 | 82 | 92 | 71 | 74 | 74 | 69 | 90 | 78
West Navy | 83 | 83 | 96 | 69 | 90 | 74 | 75 | 81 | 85 | 83 | 83
West Air Force | 85 | 78 | 93 | 84 | 93 | 66 | 67 | 74 | 82 | 88 | 83
West Other | 83 | 86 | 93 | 85 | 91 | 72 | 73 | 77 | 78 | 87 | 81
OVERSEAS | 76 | 75 | 94 | 82 | 70 | 55 | 63 | 82 | 75 | 88 | 81
Overseas Europe | 76 | 73 | 93 | 86 | 69 | 48 | 64 | 79 | 80 | 87 | 79
Overseas Pacific | 80 | 80 | 96 | 86 | 75 | 62 | 62 | 82 | 67 | 95 | 86
Overseas Latin America | 67 | 70 | 94 | 70 | 66 | 57 | 63 | 87 | 78 | 77 | 70
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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