All Users , West Air Force Customer Service Getting Information
| 2011 | 2012 | 2013 | Trend
Benchmark | 74 | 74 | 74 | 0
US MHS | 73 | 73 | 73 | 0
AIR FORCE | 71 | 70 | 73 | 2
WEST | 73 | 73 | 74 | 0
West Air Force | 71 | 72 | 74 | 3
10th Med Group-USAF Academy CO | 71 | 74 | 87 | 16
21st Med Grp-Peterson | 70 | 72 | *** | ***
30th Med Grp-Vandenberg | 74 | 77 | 82 | 7
341st Med Grp-Malmstrom | 76 | 59 | 79 | 3
355th Med Grp-Davis Monthan | 72 | 81 | 90 | 17
366th Med Grp-Mountain Home | 75 | 89 | *** | ***
377th Med Grp-Kirtland | 68 | 66 | 74 | 5
3rd Med Grp-Elmendorf | 55 | 62 | 85 | 30
509th Med Grp-Whiteman | 76 | 77 | *** | ***
55th Med Grp-Offutt | 68 | 78 | 64 | -4
56th Med Grp-Luke | 76 | 75 | *** | ***
5th Med Grp-Minot | 75 | 61 | *** | ***
60th Med Grp-Travis | 63 | 77 | 69 | 7
61st Med Group-Los Angeles | 71 | 67 | 68 | -4
75th Med Grp-Hill | 80 | 77 | 79 | -1
90th Med Grp-F.E. Warren | 62 | 80 | 61 | -1
92nd Med Grp-Fairchild | 73 | 74 | *** | ***
95th Med Grp-Edwards | 63 | 77 | 73 | 10
99th Med Grp-O'Callaghan Hosp | 67 | 81 | 64 | -4
West Region-Air force | 78 | 70 | 69 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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