Enrollees with Military PCM , West Other 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 75 | 73 | 89 | 79 | 86 | 64 | 57 | 70 | 74 | 90 | 82
OTHER | 78 | 83 | 93 | 82 | 85 | 61 | 64 | 77 | 70 | 92 | 85
WEST | 76 | 75 | 89 | 79 | 87 | 64 | 58 | 69 | 72 | 90 | 81
West Other | 79 | 84 | 94 | 84 | 85 | 60 | 65 | 71 | 68 | 89 | 84
Out of Catchment West Region | 78 | 85 | 95 | 79 | 86 | 62 | 69 | 76 | 73 | 94 | 85
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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