All Users , North Navy Claims Processing Claims Handled Correctly
| 2011 | 2012 | 2013 | Trend
Benchmark | 88 | 88 | 88 | 0
US MHS | 89 | 89 | 89 | 1
NAVY | 89 | 87 | 86 | -3
NORTH | 87 | 88 | 88 | 0
North Navy | 89 | 86 | 87 | -2
NBHC Little Creek | 83 | 95 | *** | ***
NBHC Navsta Sewells | 78 | 90 | 85 | 7
NBHC Oceana | 94 | *** | *** | ***
NH Camp Lejeune | 95 | 99 | 75 | -20
NHC Annapolis | 93 | 72 | *** | ***
NHC Cherry Point | 80 | 79 | 83 | 3
NHC Patuxent River | 88 | 84 | 80 | -8
NHC Quantico | 88 | 78 | 77 | -11
NMC Portsmouth | 87 | 84 | 95 | 8
Naval Hlth Clinic New England | 89 | 85 | 97 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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