Enrollees with Military PCM , West Air Force 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 75 | 73 | 89 | 79 | 86 | 64 | 57 | 70 | 74 | 90 | 82
AIR FORCE | 77 | 72 | 88 | 80 | 88 | 62 | 55 | 67 | 76 | 91 | 84
WEST | 76 | 75 | 89 | 79 | 87 | 64 | 58 | 69 | 72 | 90 | 81
West Air Force | 77 | 73 | 87 | 81 | 92 | 63 | 54 | 66 | 79 | 91 | 85
10th Med Group-USAF Academy CO | 86 | 70 | 92 | *** | *** | 69 | 62 | 70 | 74 | 90 | 79
21st Med Grp-Peterson | 70 | 70 | 94 | *** | *** | 66 | 62 | 60 | 79 | 94 | 86
30th Med Grp-Vandenberg | 79 | 75 | 92 | 85 | 93 | 63 | 61 | 63 | 77 | 90 | 76
341st Med Grp-Malmstrom | 73 | 68 | 93 | 86 | 89 | 51 | 43 | 59 | 75 | 88 | 82
355th Med Grp-Davis Monthan | 81 | 84 | 84 | 92 | 82 | 62 | 64 | 56 | 83 | 87 | 87
366th Med Grp-Mountain Home | 89 | 80 | 86 | *** | *** | 59 | 55 | 72 | 83 | 89 | 78
377th Med Grp-Kirtland | 77 | 72 | 88 | 81 | 88 | 62 | 57 | 66 | 86 | 93 | 85
3rd Med Grp-Elmendorf | 75 | 75 | 89 | *** | 88 | 59 | 55 | 68 | 70 | 94 | 88
509th Med Grp-Whiteman | 77 | 67 | 90 | *** | 91 | 63 | 59 | 77 | 76 | 94 | 80
55th Med Grp-Offutt | 75 | 77 | 85 | 71 | 87 | 64 | 62 | 67 | 79 | 89 | 85
56th Med Grp-Luke | 84 | 74 | 93 | *** | 94 | 69 | 64 | 75 | 82 | 90 | 86
5th Med Grp-Minot | 89 | 68 | 95 | *** | *** | 61 | 51 | 69 | 87 | 93 | 83
60th Med Grp-Travis | 77 | 65 | 86 | *** | *** | 58 | 43 | 64 | 78 | 92 | 89
61st Med Group-Los Angeles | 65 | 72 | 84 | 77 | 98 | 63 | 52 | 66 | 70 | 92 | 82
75th Med Grp-Hill | 80 | 74 | 82 | 84 | 92 | 64 | 51 | 63 | 88 | 90 | 76
90th Med Grp-F.E. Warren | 74 | 73 | 88 | 69 | 95 | 62 | 55 | 69 | 75 | 87 | 79
92nd Med Grp-Fairchild | 87 | 86 | 96 | *** | 84 | 70 | 75 | 81 | 87 | 86 | 85
95th Med Grp-Edwards | 79 | 64 | 86 | 80 | 93 | 52 | 44 | 64 | 67 | 93 | 90
99th Med Grp-O'Callaghan Hosp | 74 | 70 | 89 | *** | *** | 64 | 46 | 76 | 75 | 93 | 90
West Region-Air force | 73 | 72 | 82 | 79 | 97 | 62 | 51 | 63 | 83 | 89 | 83
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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