Prime Enrollees , West Navy Customer Service
| 2011 | 2012 | 2013 | Trend
Benchmark | 82 | 82 | 82 | 0
US MHS | 80 | 80 | 80 | 0
NAVY | 77 | 77 | 78 | 1
WEST | 80 | 81 | 81 | 1
West Navy | 78 | 77 | 72 | -6
NBHC NAS North Island | 72 | 84 | *** | ***
NBHC NTC San Diego | 66 | 74 | *** | ***
NBHC Port Hueneme | 88 | 77 | 74 | -14
NH Bremerton | 78 | 74 | *** | ***
NH Camp Pendleton | 88 | 80 | 83 | -5
NH LeMoore | 87 | 97 | *** | ***
NH Oak Harbor | 87 | 85 | *** | ***
NHC Hawaii | 72 | 92 | *** | ***
NMC San Diego | 77 | 79 | 69 | -8
TRICARE Outpatient-Chula Vista | 74 | 85 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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