Standard/Extra Users , All Regions 2013 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 84 | 85 | 93 | 82 | 87 | 57 | 72 | 80 | 79 | 92 | 78
US MHS | 84 | 88 | 94 | 84 | 90 | 69 | 75 | 79 | 76 | 89 | 79
ARMY | 83 | 87 | 95 | 84 | 91 | 63 | 76 | 79 | 76 | 94 | 78
NAVY | 84 | 84 | 96 | 77 | 90 | 64 | 76 | 85 | 77 | 84 | 80
AIR FORCE | 88 | 86 | 94 | 77 | 88 | 62 | 72 | 77 | 81 | 92 | 83
OTHER | 84 | 89 | 94 | 87 | 90 | 72 | 74 | 78 | 76 | 89 | 79
JOINT SERVICE | 80 | 86 | 96 | 81 | 78 | 63 | 75 | 84 | 69 | 92 | 93
NORTH | 82 | 87 | 94 | 84 | 89 | 67 | 77 | 81 | 76 | 89 | 79
North Army | 78 | 84 | 98 | 72 | 88 | 63 | 82 | 86 | 75 | 92 | 77
North Navy | 87 | 81 | 96 | 76 | 90 | 58 | 75 | 82 | 79 | 88 | 79
North Air Force | 90 | 90 | 91 | *** | 89 | 68 | 75 | 84 | 92 | 93 | 75
North Other | 81 | 89 | 93 | 88 | 91 | 71 | 78 | 80 | 74 | 87 | 79
North Joint Service | 80 | 86 | 96 | 81 | 78 | 63 | 75 | 84 | 69 | 92 | 93
SOUTH | 87 | 90 | 95 | 87 | 92 | 73 | 75 | 79 | 78 | 90 | 75
South Army | 90 | 89 | 94 | 94 | 96 | 74 | 77 | 76 | 76 | 95 | 78
South Navy | 86 | 88 | 95 | *** | 95 | 75 | 81 | 89 | 69 | 80 | 86
South Air Force | 89 | 91 | 96 | *** | 86 | 64 | 84 | 82 | 81 | 92 | 84
South Other | 86 | 91 | 95 | 86 | 91 | 74 | 72 | 78 | 80 | 91 | 74
WEST | 84 | 87 | 94 | 81 | 88 | 68 | 71 | 76 | 75 | 89 | 83
West Army | 82 | 90 | 93 | 78 | 90 | 58 | 74 | 76 | 77 | 95 | 75
West Navy | 79 | 86 | 96 | 66 | 86 | 65 | 73 | 83 | 82 | 80 | 82
West Air Force | 85 | 77 | 94 | 70 | 91 | 57 | 60 | 66 | 71 | 91 | 86
West Other | 85 | 88 | 94 | 87 | 88 | 73 | 71 | 76 | 75 | 89 | 86
OVERSEAS | 70 | 75 | 96 | 80 | 69 | 46 | 52 | 89 | 78 | 83 | 81
Overseas Europe | 73 | 82 | 96 | *** | 77 | 29 | 59 | 84 | 82 | 87 | 77
Overseas Pacific | 77 | 81 | *** | *** | *** | 53 | 51 | *** | 71 | 89 | 85
Overseas Latin America | 64 | 64 | 95 | 70 | 58 | 56 | 48 | 87 | 83 | 73 | 68
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users