Enrollees with Military PCM , South Army Claims Processing Claims Handled in a Reasonable Time
| 2011 | 2012 | 2013 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 85 | 86 | 85 | 0
ARMY | 83 | 85 | 84 | 1
SOUTH | 83 | 85 | 84 | 1
South Army | 81 | 81 | 87 | 6
Bayne-Jones ACH-Ft. Polk | 89 | *** | *** | ***
Brooke AMC-Ft. Sam Houston | 94 | *** | *** | ***
Darnall ACH-Ft. Hood | *** | *** | *** | ***
Eisenhower AMC-Ft. Gordon | 85 | 92 | *** | ***
Fox AHC-Redstone Arsenal | 90 | 85 | 79 | -11
Lyster AHC-Ft. Rucker | 81 | 73 | 89 | 8
Moncrief ACH-Ft. Jackson | 77 | 83 | *** | ***
Reynolds ACH-Ft. Sill | 87 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2011 through 2013 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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