Standard/Extra Users , All Regions Claims Processing 2013
| Claims Handled in a Reasonable Time | Claims Handled Correctly
Benchmark | 86 | 88
US MHS | 88 | 92
ARMY | 88 | 94
NAVY | 89 | 92
AIR FORCE | 86 | 91
OTHER | 88 | 91
JOINT SERVICE | 72 | 83
NORTH | 87 | 91
North Army | 83 | 94
North Navy | 90 | 91
North Air Force | 89 | 90
North Other | 89 | 92
North Joint Service | 72 | 83
SOUTH | 90 | 93
South Army | 95 | 97
South Navy | 93 | 97
South Air Force | 80 | 93
South Other | 90 | 92
WEST | 87 | 90
West Army | 88 | 93
West Navy | 84 | 88
West Air Force | 92 | 89
West Other | 86 | 90
OVERSEAS | 61 | 76
Overseas Europe | 68 | 86
Overseas Pacific | *** | ***
Overseas Latin America | 55 | 61
Source: 2013 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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