All Users , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2012 | 2013 | 2014 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 87 | 0
NAVY | 85 | 83 | 87 | 2
WEST | 88 | 87 | 84 | -4
West Navy | 88 | 82 | 86 | -2
NBHC NAS North Island | 86 | *** | 90 | 4
NBHC NTC San Diego | 86 | *** | *** | ***
NBHC Port Hueneme | 89 | 80 | 70 | -19
NH Bremerton | 87 | 78 | *** | ***
NH Camp Pendleton | 93 | 97 | 90 | -3
NH LeMoore | 86 | 86 | 76 | -9
NH Oak Harbor | 85 | *** | 77 | -8
NHC Hawaii | 94 | *** | *** | ***
NMC San Diego | 86 | 75 | 91 | 6
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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