Enrollees with Military PCM , All Regions 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 76 | 74 | 89 | 77 | 85 | 65 | 58 | 71 | 75 | 89 | 83
ARMY | 75 | 71 | 88 | 80 | 86 | 65 | 56 | 71 | 73 | 89 | 81
NAVY | 74 | 75 | 90 | 77 | 84 | 63 | 57 | 70 | 72 | 90 | 84
AIR FORCE | 79 | 74 | 89 | 75 | 85 | 66 | 60 | 70 | 76 | 89 | 85
OTHER | 79 | 84 | 92 | 75 | 82 | 65 | 65 | 75 | 79 | 91 | 84
JOINT SERVICE | 69 | 72 | 93 | 68 | 84 | 59 | 60 | 76 | 76 | 90 | 84
NORTH | 75 | 74 | 89 | 78 | 87 | 64 | 58 | 71 | 74 | 90 | 83
North Army | 78 | 73 | 87 | 82 | 92 | 64 | 56 | 71 | 76 | 89 | 84
North Navy | 73 | 75 | 91 | 82 | 88 | 63 | 57 | 70 | 72 | 90 | 81
North Air Force | 78 | 73 | 89 | 77 | 84 | 70 | 61 | 68 | 73 | 90 | 86
North Other | 75 | 86 | 92 | 68 | 79 | 61 | 62 | 77 | 74 | 91 | 83
North Joint Service | 69 | 72 | 93 | 68 | 84 | 59 | 60 | 76 | 76 | 90 | 84
SOUTH | 76 | 74 | 88 | 76 | 86 | 67 | 60 | 71 | 74 | 89 | 81
South Army | 72 | 69 | 87 | 75 | 86 | 67 | 58 | 71 | 71 | 89 | 77
South Navy | 75 | 82 | 87 | 79 | 79 | 68 | 59 | 69 | 68 | 90 | 86
South Air Force | 81 | 74 | 88 | 77 | 88 | 67 | 62 | 70 | 77 | 88 | 84
South Other | 78 | 85 | 93 | 78 | 88 | 67 | 63 | 73 | 80 | 91 | 84
WEST | 77 | 73 | 90 | 77 | 83 | 64 | 58 | 71 | 76 | 89 | 83
West Army | 77 | 72 | 89 | 83 | 83 | 66 | 57 | 71 | 75 | 90 | 81
West Navy | 74 | 72 | 91 | 73 | 82 | 59 | 55 | 70 | 74 | 90 | 84
West Air Force | 77 | 74 | 90 | 74 | 83 | 65 | 58 | 71 | 78 | 88 | 84
West Other | 85 | 82 | 92 | 83 | 81 | 71 | 73 | 74 | 86 | 92 | 86
OVERSEAS | 73 | 74 | 90 | 74 | 77 | 60 | 54 | 68 | 66 | 90 | 83
Overseas Europe | 76 | 74 | 89 | 76 | 74 | 62 | 56 | 68 | 70 | 92 | 83
Overseas Pacific | 68 | 74 | 90 | 72 | 85 | 59 | 51 | 66 | 61 | 88 | 83
Overseas Latin America | *** | *** | *** | *** | *** | *** | *** | *** | *** | 82 | ***
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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