All Users , West Air Force 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 80 | 80 | 92 | 80 | 88 | 66 | 66 | 76 | 78 | 89 | 82
AIR FORCE | 80 | 76 | 90 | 77 | 87 | 65 | 62 | 71 | 77 | 88 | 84
WEST | 79 | 77 | 92 | 77 | 85 | 64 | 64 | 75 | 77 | 88 | 83
West Air Force | 79 | 76 | 91 | 75 | 86 | 63 | 60 | 73 | 78 | 87 | 83
10th Med Group-USAF Academy CO | 82 | 85 | 90 | 79 | 91 | 59 | 68 | 78 | 86 | 85 | 76
21st Med Grp-Peterson | 77 | 72 | 95 | 79 | 87 | 58 | 56 | 71 | 78 | 89 | 88
30th Med Grp-Vandenberg | 79 | 79 | 91 | 70 | 96 | 60 | 51 | 61 | 83 | 90 | 81
341st Med Grp-Malmstrom | 84 | 74 | 93 | 70 | 91 | 65 | 50 | 78 | 78 | 85 | 86
355th Med Grp-Davis Monthan | 86 | 75 | 78 | 73 | *** | 75 | 53 | 57 | 85 | 90 | 76
366th Med Grp-Mountain Home | 85 | 77 | 86 | 86 | 73 | 56 | 55 | 69 | 80 | 88 | 80
377th Med Grp-Kirtland | 80 | 87 | 92 | 73 | 79 | 60 | 59 | 72 | 75 | 90 | 83
3rd Med Grp-Elmendorf | 64 | 76 | 89 | *** | *** | 67 | 58 | 70 | 67 | 89 | 79
509th Med Grp-Whiteman | 89 | 77 | 95 | *** | 90 | 76 | 63 | 85 | 85 | 90 | 82
55th Med Grp-Offutt | 80 | 84 | 93 | 69 | 87 | 67 | 69 | 69 | 80 | 88 | 89
56th Med Grp-Luke | 86 | 81 | 90 | 71 | 88 | 56 | 61 | 80 | 76 | 90 | 84
5th Med Grp-Minot | 83 | 73 | 87 | *** | 69 | 63 | 56 | 62 | 71 | 92 | 83
61st Med Group-Los Angeles | 82 | 74 | 90 | 83 | 86 | 62 | 55 | 78 | 75 | 92 | 85
75th Med Grp-Hill | 82 | 79 | 90 | 73 | 88 | 67 | 72 | 76 | 82 | 93 | 90
90th Med Grp-F.E. Warren | 78 | 79 | 84 | 69 | 89 | 62 | 52 | 62 | 80 | 91 | 87
92nd Med Grp-Fairchild | 82 | 75 | 92 | 87 | 84 | 63 | 60 | 76 | 77 | 88 | 83
95th Med Grp-Edwards | 81 | 81 | 92 | 85 | 89 | 65 | 60 | 75 | 70 | 89 | 86
99th Med Grp-O'Callaghan Hosp | 78 | 71 | 96 | 86 | 86 | 70 | 58 | 82 | 83 | 87 | 90
West Region-Air force | 79 | 73 | 92 | 76 | 83 | 63 | 58 | 69 | 77 | 86 | 82
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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