Prime Enrollees , Overseas Europe Customer Service Courteous Customer Service
| 2012 | 2013 | 2014 | Trend
Benchmark | 90 | 90 | 93 | 3
US MHS | 88 | 88 | 88 | 0
OVERSEAS | 87 | 91 | 86 | -1
Overseas Europe | 89 | 89 | 83 | -6
48th Med Grp-Lakenheath | 83 | *** | *** | ***
52nd Med Group-Spangdahlem | 83 | *** | 65 | -18
86th Medical Group-Ramstein | 93 | *** | *** | ***
Bavaria Meddac | *** | *** | *** | ***
Europe-Air force | *** | *** | *** | ***
Europe-Navy | *** | *** | *** | ***
Landstuhl Regional Medcen | *** | 94 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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