Prime Enrollees , West Navy Customer Service Courteous Customer Service
| 2012 | 2013 | 2014 | Trend
Benchmark | 90 | 90 | 93 | 3
US MHS | 88 | 88 | 88 | 0
NAVY | 86 | 86 | 88 | 1
WEST | 88 | 88 | 86 | -2
West Navy | 87 | 82 | 87 | 0
NBHC NAS North Island | 88 | *** | 91 | 3
NBHC NTC San Diego | 85 | *** | *** | ***
NBHC Port Hueneme | 86 | 86 | 90 | 4
NH Bremerton | 83 | *** | *** | ***
NH Camp Pendleton | 98 | 94 | 84 | -15
NH LeMoore | 100 | *** | *** | ***
NH Oak Harbor | 94 | *** | 86 | -8
NHC Hawaii | 98 | *** | *** | ***
NMC San Diego | 82 | 77 | 84 | 2
TRICARE Outpatient-Chula Vista | 95 | *** | 94 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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