Standard/Extra Users , All Regions 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 87 | 89 | 95 | 83 | 88 | 68 | 79 | 83 | 81 | 90 | 81
ARMY | 82 | 83 | 96 | 79 | 86 | 57 | 69 | 80 | 78 | 84 | 83
NAVY | 87 | 86 | 96 | 84 | 91 | 70 | 76 | 88 | 82 | 91 | 77
AIR FORCE | 87 | 90 | 92 | 78 | 92 | 60 | 76 | 80 | 73 | 81 | 86
OTHER | 88 | 90 | 95 | 84 | 87 | 71 | 81 | 83 | 81 | 91 | 82
JOINT SERVICE | 85 | 93 | 96 | 81 | 81 | 60 | 78 | 82 | 83 | 92 | 89
NORTH | 89 | 91 | 97 | 85 | 89 | 72 | 82 | 87 | 84 | 90 | 78
North Army | 89 | 83 | 95 | *** | 89 | 64 | 73 | 78 | 89 | 82 | 82
North Navy | 89 | 91 | 98 | 90 | 93 | 68 | 82 | 91 | 84 | 89 | 67
North Air Force | 89 | 93 | 90 | *** | 91 | 74 | 78 | 83 | 89 | 91 | 92
North Other | 90 | 92 | 97 | 85 | 89 | 75 | 84 | 88 | 83 | 91 | 80
North Joint Service | 85 | 93 | 96 | 81 | 81 | 60 | 78 | 82 | 83 | 92 | 89
SOUTH | 87 | 89 | 95 | 83 | 88 | 73 | 81 | 82 | 81 | 92 | 84
South Army | 85 | 87 | 96 | 71 | 85 | 63 | 64 | 75 | 78 | 90 | 87
South Navy | 95 | 92 | 95 | *** | 92 | 67 | 77 | 81 | 71 | 95 | 80
South Air Force | 86 | 89 | 97 | *** | 92 | 58 | 76 | 83 | 56 | 78 | 94
South Other | 86 | 89 | 95 | 86 | 88 | 77 | 85 | 83 | 86 | 93 | 82
WEST | 84 | 86 | 93 | 79 | 87 | 60 | 73 | 79 | 75 | 87 | 81
West Army | 76 | 78 | 98 | 80 | 86 | 47 | 74 | 85 | 73 | 79 | 80
West Navy | 77 | 73 | 93 | 78 | 90 | 73 | 64 | 87 | 87 | 89 | 76
West Air Force | 88 | 90 | 89 | 79 | 96 | 56 | 76 | 76 | 81 | 79 | 71
West Other | 86 | 90 | 92 | 79 | 85 | 60 | 75 | 77 | 71 | 91 | 84
OVERSEAS | 73 | 79 | 98 | 77 | 59 | 58 | 60 | 94 | 72 | 89 | 85
Overseas Europe | 66 | 80 | 100 | 73 | 37 | 45 | 33 | 96 | 47 | 89 | 76
Overseas Pacific | 79 | 82 | 98 | 66 | 60 | 63 | 77 | 97 | 88 | 92 | 82
Overseas Latin America | 75 | 76 | 96 | 86 | 82 | 64 | 69 | 90 | 79 | 87 | 90
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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