Enrollees with Military PCM , West Air Force 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 76 | 74 | 89 | 77 | 85 | 65 | 58 | 71 | 75 | 89 | 83
AIR FORCE | 79 | 74 | 89 | 75 | 85 | 66 | 60 | 70 | 76 | 89 | 85
WEST | 77 | 73 | 90 | 77 | 83 | 64 | 58 | 71 | 76 | 89 | 83
West Air Force | 77 | 74 | 90 | 74 | 83 | 65 | 58 | 71 | 78 | 88 | 84
10th Med Group-USAF Academy CO | 78 | 84 | 88 | 74 | 85 | 65 | 68 | 75 | 89 | 86 | 75
21st Med Grp-Peterson | 75 | 69 | 95 | 78 | 86 | 57 | 53 | 70 | 76 | 89 | 90
30th Med Grp-Vandenberg | 77 | 78 | 90 | 68 | 93 | 58 | 49 | 59 | 83 | 89 | 87
341st Med Grp-Malmstrom | 84 | 73 | 93 | 70 | 90 | 64 | 49 | 76 | 77 | 86 | 85
355th Med Grp-Davis Monthan | 86 | 73 | 78 | 70 | *** | 75 | 52 | 57 | 84 | 90 | 79
366th Med Grp-Mountain Home | 84 | 77 | 85 | 84 | 71 | 53 | 53 | 68 | 79 | 88 | 79
377th Med Grp-Kirtland | 77 | 84 | 90 | 71 | 78 | 60 | 58 | 69 | 73 | 91 | 70
3rd Med Grp-Elmendorf | 64 | 72 | 87 | *** | *** | 67 | 55 | 67 | 66 | 89 | 82
509th Med Grp-Whiteman | 88 | 78 | 94 | *** | 88 | 76 | 63 | 83 | 83 | 90 | 81
55th Med Grp-Offutt | 79 | 82 | 91 | 68 | 86 | 66 | 67 | 68 | 78 | 88 | 90
56th Med Grp-Luke | 84 | 82 | 89 | 70 | 86 | 61 | 56 | 77 | 79 | 90 | 80
5th Med Grp-Minot | 82 | 73 | 87 | *** | 67 | 63 | 55 | 62 | 71 | 92 | 83
61st Med Group-Los Angeles | 81 | 73 | 90 | 82 | 85 | 61 | 53 | 77 | 75 | 92 | 84
75th Med Grp-Hill | 81 | 78 | 90 | 72 | 86 | 66 | 70 | 75 | 81 | 93 | 91
90th Med Grp-F.E. Warren | 77 | 77 | 84 | 68 | 88 | 62 | 53 | 61 | 79 | 90 | 89
92nd Med Grp-Fairchild | 81 | 74 | 91 | 88 | 82 | 63 | 58 | 75 | 77 | 88 | 89
95th Med Grp-Edwards | 80 | 80 | 91 | 84 | 87 | 64 | 58 | 74 | 70 | 89 | 86
99th Med Grp-O'Callaghan Hosp | 74 | 68 | 94 | 85 | *** | 67 | 54 | 82 | 80 | 85 | 91
West Region-Air force | 78 | 72 | 93 | 75 | 81 | 64 | 58 | 70 | 77 | 86 | 83
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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