## About this Site Through the Health Care Survey of DoD Beneficiaries, the Department of Defense asks its beneficiaries to report on the quality of their experience with the military health system (MHS). This site presents scores calculated from responses of beneficiaries who say they get most of their care from a TRICARE health plan. Scores are presented in five categories: Ease of access Communication and customer service Ratings of doctors, health care and health plan Preventive care Healthy Behavior ## NEW IN THIS REPORT! In this year's report, scores combine results from surveys fielded in three quarters of FY 2014 into a single score which describes a period from October 2012 to March 2014. The survey for quarter four of FY 2014 and FY 2013 was canceled as a result of sequestration, the FY 2012 results still contain four quarters of data. FY 2013 and FY 2014 contain only 110 MTFs due to fewer responses. Previous reports had scores for approximately 125 MTFs. Starting in Q1 FY 2014, the HCSBD survey transitioned from version 4.0 of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey to version 5.0. Additionally, new benchmark data from the National Committee for Quality Assurance (NCQA) for FY 2013, are used in calculating benchmarks for FY 2014. The site is setup so that you can see scores for each enrollment and beneficiary group, for CONUS MHS (the MHS in the United States), for each region, and for each MTF catchment area. Current scores combine results for all surveys administered in FY 2013. Scores are compared to nationally recognized standards or benchmarks. Although benchmark data is typically updated annually, this year new CAHPS benchmark data was not available for the report. ## Choose a group report To see scores from a specific enrollment or beneficiary group, click on a report from the menu. ## Choose a regional report Each row of the group report is a MHS region, service, or combination of region and service. To compare MTFs within a region or service, click on the region and service you are interested in. ## Learn more from a report In the first page of a report, each column contains a composite score or rating. To see scores beneficiaries gave to individual aspects of care combined in a composite, click on a column heading. To compare current and past scores, click on the Trend button in the column of the composite or rating you are interested in. Trend buttons are found in the top row of the table. To see past components from the top of the Trend page, click on the year you would like to see. ## Bring a report to your desk top At the bottom of each page is a link labeled Download Page. Click on this link and the table will be moved to your desk top, where you can read it and manipulate it using Excel.