Prime Enrollees , All Regions 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 79 | 78 | 90 | 79 | 87 | 67 | 63 | 74 | 77 | 90 | 82
ARMY | 76 | 72 | 88 | 81 | 87 | 65 | 58 | 72 | 73 | 89 | 81
NAVY | 74 | 76 | 90 | 78 | 85 | 63 | 57 | 71 | 73 | 89 | 84
AIR FORCE | 79 | 75 | 90 | 76 | 86 | 66 | 61 | 71 | 77 | 89 | 84
OTHER | 83 | 85 | 92 | 80 | 88 | 70 | 72 | 78 | 80 | 91 | 81
JOINT SERVICE | 75 | 79 | 95 | 71 | 90 | 63 | 66 | 77 | 78 | 87 | 86
NORTH | 78 | 79 | 91 | 80 | 89 | 65 | 63 | 74 | 77 | 89 | 83
North Army | 79 | 74 | 87 | 82 | 93 | 65 | 57 | 72 | 76 | 89 | 84
North Navy | 74 | 76 | 91 | 82 | 89 | 63 | 58 | 70 | 73 | 89 | 82
North Air Force | 79 | 74 | 89 | 77 | 85 | 69 | 62 | 69 | 74 | 91 | 86
North Other | 81 | 86 | 92 | 80 | 87 | 65 | 69 | 78 | 79 | 89 | 82
North Joint Service | 75 | 79 | 95 | 71 | 90 | 63 | 66 | 77 | 78 | 87 | 86
SOUTH | 81 | 79 | 90 | 82 | 88 | 70 | 66 | 74 | 77 | 91 | 81
South Army | 73 | 70 | 87 | 77 | 87 | 68 | 59 | 73 | 72 | 89 | 77
South Navy | 75 | 83 | 88 | 80 | 80 | 69 | 60 | 70 | 69 | 90 | 86
South Air Force | 82 | 75 | 89 | 77 | 90 | 67 | 63 | 71 | 79 | 88 | 83
South Other | 87 | 86 | 92 | 86 | 89 | 72 | 73 | 78 | 80 | 93 | 80
WEST | 77 | 75 | 91 | 76 | 85 | 66 | 62 | 74 | 78 | 89 | 82
West Army | 78 | 72 | 89 | 84 | 84 | 66 | 58 | 72 | 76 | 90 | 80
West Navy | 74 | 72 | 91 | 74 | 83 | 59 | 55 | 71 | 74 | 90 | 85
West Air Force | 78 | 75 | 91 | 74 | 84 | 65 | 59 | 72 | 78 | 89 | 84
West Other | 79 | 82 | 94 | 73 | 86 | 72 | 74 | 79 | 82 | 89 | 82
OVERSEAS | 74 | 75 | 91 | 75 | 79 | 61 | 55 | 69 | 67 | 89 | 83
Overseas Europe | 78 | 74 | 90 | 76 | 76 | 63 | 58 | 69 | 71 | 92 | 83
Overseas Pacific | 69 | 74 | 91 | 72 | 87 | 59 | 52 | 66 | 61 | 88 | 84
Overseas Latin America | 78 | 93 | 98 | 80 | *** | 67 | 66 | 93 | 60 | 79 | 88
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users