All Users , West Navy 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 80 | 80 | 92 | 80 | 88 | 66 | 66 | 76 | 78 | 89 | 82
NAVY | 77 | 77 | 92 | 79 | 87 | 63 | 59 | 74 | 74 | 89 | 83
WEST | 79 | 77 | 92 | 77 | 85 | 64 | 64 | 75 | 77 | 88 | 83
West Navy | 75 | 72 | 91 | 75 | 85 | 60 | 56 | 73 | 76 | 90 | 84
NBHC NAS North Island | 83 | 82 | 89 | 80 | 93 | 67 | 61 | 67 | 83 | 89 | 91
NBHC NTC San Diego | 74 | 77 | 92 | 61 | *** | 68 | 74 | 76 | 73 | 92 | 84
NBHC Port Hueneme | 68 | 70 | 95 | 84 | 75 | 53 | 51 | 82 | 70 | 93 | 85
NH Bremerton | 77 | 69 | 92 | *** | *** | 59 | 65 | 80 | 86 | 89 | 77
NH Camp Pendleton | 80 | 73 | 97 | 72 | 91 | 66 | 59 | 75 | 77 | 91 | 84
NH LeMoore | 76 | 82 | 89 | 88 | 76 | 60 | 57 | 72 | 84 | 93 | 84
NH Oak Harbor | 71 | 72 | 93 | 84 | 72 | 56 | 53 | 78 | 63 | 87 | 89
NHC Hawaii | 77 | 80 | 86 | *** | *** | 60 | 63 | 63 | 73 | 90 | 85
NMC San Diego | 66 | 66 | 91 | 65 | 88 | 55 | 56 | 68 | 66 | 89 | 79
TRICARE Outpatient-Chula Vista | 74 | 73 | 88 | 74 | *** | 76 | 69 | 73 | 75 | 86 | 93
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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