Enrollees with Military PCM , North Navy Customer Service Courteous Customer Service
| 2012 | 2013 | 2014 | Trend
Benchmark | 90 | 90 | 93 | 3
US MHS | 87 | 86 | 86 | 0
NAVY | 86 | 86 | 87 | 1
NORTH | 86 | 86 | 86 | -1
North Navy | 84 | 87 | 91 | 7
NBHC Little Creek | 92 | 86 | *** | ***
NBHC Navsta Sewells | 78 | 81 | 91 | 13
NBHC Oceana | 83 | *** | *** | ***
NH Camp Lejeune | 97 | *** | *** | ***
NHC Annapolis | 89 | *** | 93 | 3
NHC Cherry Point | 92 | *** | *** | ***
NHC Patuxent River | 88 | 87 | 90 | 2
NHC Quantico | 83 | 72 | 69 | -14
NMC Portsmouth | 69 | *** | *** | ***
Naval Hlth Clinic New England | 86 | 92 | 96 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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