All Users , North Navy Customer Service Courteous Customer Service
| 2012 | 2013 | 2014 | Trend
Benchmark | 90 | 90 | 93 | 3
US MHS | 89 | 89 | 88 | 0
NAVY | 87 | 87 | 88 | 1
NORTH | 88 | 88 | 88 | 0
North Navy | 87 | 87 | 90 | 3
NBHC Little Creek | 92 | 86 | *** | ***
NBHC Navsta Sewells | 78 | 82 | 88 | 10
NBHC Oceana | 85 | *** | *** | ***
NH Camp Lejeune | 98 | 84 | *** | ***
NHC Annapolis | 90 | *** | 95 | 5
NHC Cherry Point | 93 | *** | *** | ***
NHC Patuxent River | 89 | 88 | 91 | 2
NHC Quantico | 85 | 73 | 70 | -15
NMC Portsmouth | 76 | 95 | 92 | 15
Naval Hlth Clinic New England | 87 | 92 | 97 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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