Enrollees with Military PCM , North Army 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 76 | 74 | 89 | 77 | 85 | 65 | 58 | 71 | 75 | 89 | 83
ARMY | 75 | 71 | 88 | 80 | 86 | 65 | 56 | 71 | 73 | 89 | 81
NORTH | 75 | 74 | 89 | 78 | 87 | 64 | 58 | 71 | 74 | 90 | 83
North Army | 78 | 73 | 87 | 82 | 92 | 64 | 56 | 71 | 76 | 89 | 84
Blanchfield ACH-Ft. Campbell | 80 | 75 | 88 | *** | *** | 67 | 60 | 78 | 84 | 95 | 84
Guthrie AHC-Ft. Drum | 75 | 71 | 79 | *** | *** | 72 | 65 | 66 | 84 | 84 | 74
Ireland ACH-Ft. Knox | 75 | 77 | 82 | *** | *** | 65 | 62 | 73 | 71 | 94 | 88
Kenner AHC-Ft. Lee | 84 | 75 | 93 | 72 | 77 | 61 | 55 | 63 | 68 | 88 | 73
Kimbrough Amb Car Cen-Ft Meade | 81 | 75 | 87 | 77 | 91 | 68 | 67 | 73 | 77 | 90 | 89
McDonald AHC-Ft. Eustis | 79 | 78 | 86 | *** | *** | 72 | 60 | 69 | 80 | 91 | 88
Womack AMC-Ft. Bragg | 74 | 68 | 88 | *** | *** | 59 | 44 | 68 | 72 | 85 | 87
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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