Purchased Care Users , All Regions 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 86 | 89 | 94 | 84 | 90 | 71 | 78 | 82 | 81 | 90 | 81
ARMY | 82 | 83 | 97 | 79 | 85 | 57 | 69 | 81 | 78 | 84 | 83
NAVY | 88 | 86 | 96 | 84 | 91 | 70 | 76 | 88 | 83 | 91 | 77
AIR FORCE | 87 | 90 | 92 | 78 | 92 | 59 | 75 | 80 | 73 | 81 | 86
OTHER | 86 | 89 | 94 | 84 | 89 | 72 | 79 | 82 | 82 | 91 | 81
JOINT SERVICE | 85 | 92 | 96 | 79 | 88 | 67 | 78 | 81 | 79 | 88 | 86
NORTH | 87 | 90 | 95 | 85 | 90 | 70 | 78 | 83 | 82 | 90 | 79
North Army | 89 | 84 | 95 | *** | 88 | 64 | 73 | 79 | 90 | 82 | 83
North Navy | 90 | 91 | 98 | 90 | 93 | 68 | 82 | 91 | 85 | 89 | 67
North Air Force | 89 | 93 | 90 | *** | 91 | 74 | 77 | 82 | 88 | 91 | 92
North Other | 86 | 90 | 95 | 85 | 89 | 70 | 78 | 83 | 81 | 91 | 80
North Joint Service | 85 | 92 | 96 | 79 | 88 | 67 | 78 | 81 | 79 | 88 | 86
SOUTH | 89 | 90 | 95 | 87 | 90 | 75 | 81 | 82 | 83 | 93 | 82
South Army | 85 | 87 | 96 | 71 | 85 | 63 | 64 | 74 | 77 | 90 | 87
South Navy | 95 | 93 | 94 | *** | 93 | 67 | 77 | 81 | 71 | 95 | 80
South Air Force | 85 | 89 | 97 | *** | 91 | 57 | 76 | 83 | 56 | 78 | 94
South Other | 89 | 90 | 94 | 88 | 90 | 77 | 82 | 82 | 84 | 94 | 80
WEST | 82 | 85 | 94 | 79 | 89 | 67 | 75 | 80 | 78 | 88 | 80
West Army | 76 | 77 | 98 | 80 | 86 | 47 | 75 | 86 | 75 | 79 | 79
West Navy | 78 | 73 | 93 | 79 | 89 | 73 | 65 | 88 | 88 | 89 | 75
West Air Force | 88 | 91 | 89 | 79 | 96 | 56 | 75 | 76 | 80 | 79 | 70
West Other | 83 | 87 | 93 | 79 | 88 | 69 | 76 | 79 | 78 | 89 | 81
OVERSEAS | 76 | 81 | 98 | 77 | 61 | 63 | 65 | 94 | 77 | 91 | 83
Overseas Europe | 78 | 85 | 100 | 74 | 43 | 61 | 56 | 98 | 70 | 94 | 70
Overseas Pacific | 79 | 83 | 98 | 66 | 60 | 63 | 74 | 96 | 86 | 92 | 81
Overseas Latin America | 73 | 76 | 95 | 86 | 82 | 67 | 68 | 90 | 78 | 87 | 90
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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