All Users , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2012 | 2013 | 2014 | Trend
Benchmark | 86 | 86 | 86 | 0
US MHS | 87 | 87 | 87 | 0
NAVY | 85 | 83 | 87 | 2
NORTH | 87 | 86 | 87 | 0
North Navy | 83 | 85 | 89 | 6
NBHC Little Creek | 95 | *** | *** | ***
NBHC Navsta Sewells | 96 | 89 | 86 | -10
NBHC Oceana | 85 | *** | *** | ***
NH Camp Lejeune | 95 | 80 | 82 | -13
NHC Annapolis | 73 | *** | 95 | 22
NHC Cherry Point | 74 | 82 | 79 | 5
NHC Patuxent River | 93 | 78 | 90 | -3
NHC Quantico | 80 | 70 | 76 | -4
NMC Portsmouth | 86 | 88 | 95 | 8
Naval Hlth Clinic New England | 84 | 100 | 93 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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