Retirees and Dependents , All Regions 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 86 | 86 | 94 | 83 | 90 | 71 | 77 | 82 | 82 | 89 | 80
ARMY | 82 | 80 | 94 | 80 | 87 | 68 | 71 | 80 | 81 | 88 | 82
NAVY | 86 | 85 | 95 | 81 | 92 | 71 | 76 | 84 | 80 | 90 | 82
AIR FORCE | 85 | 84 | 92 | 77 | 90 | 69 | 72 | 76 | 80 | 86 | 82
OTHER | 87 | 89 | 94 | 85 | 91 | 72 | 79 | 83 | 83 | 90 | 79
JOINT SERVICE | 82 | 84 | 97 | 83 | 85 | 66 | 76 | 83 | 78 | 80 | 84
NORTH | 88 | 88 | 95 | 85 | 92 | 72 | 78 | 84 | 82 | 88 | 80
North Army | 88 | 84 | 95 | 84 | 96 | 75 | 72 | 78 | 84 | 84 | 82
North Navy | 91 | 89 | 97 | 88 | 95 | 72 | 80 | 86 | 85 | 86 | 75
North Air Force | 85 | 82 | 92 | 78 | 92 | 77 | 76 | 77 | 79 | 93 | 84
North Other | 88 | 91 | 95 | 87 | 92 | 71 | 79 | 85 | 83 | 90 | 79
North Joint Service | 82 | 84 | 97 | 83 | 85 | 66 | 76 | 83 | 78 | 80 | 84
SOUTH | 88 | 86 | 94 | 86 | 91 | 73 | 77 | 81 | 81 | 92 | 80
South Army | 82 | 76 | 92 | 76 | 88 | 72 | 68 | 79 | 77 | 92 | 80
South Navy | 87 | 90 | 91 | 83 | 93 | 71 | 73 | 79 | 77 | 90 | 86
South Air Force | 86 | 83 | 92 | 79 | 92 | 69 | 73 | 75 | 80 | 83 | 82
South Other | 90 | 90 | 94 | 90 | 91 | 75 | 80 | 83 | 83 | 93 | 78
WEST | 81 | 84 | 94 | 76 | 87 | 67 | 75 | 80 | 81 | 86 | 80
West Army | 77 | 81 | 96 | 82 | 79 | 58 | 77 | 81 | 85 | 85 | 79
West Navy | 78 | 75 | 95 | 67 | 88 | 71 | 72 | 85 | 73 | 88 | 81
West Air Force | 83 | 85 | 91 | 76 | 89 | 67 | 70 | 75 | 81 | 86 | 81
West Other | 81 | 86 | 94 | 76 | 88 | 69 | 77 | 80 | 82 | 87 | 79
OVERSEAS | 79 | 76 | 97 | 79 | 68 | 57 | 68 | 88 | 80 | 88 | 80
Overseas Europe | 78 | 74 | 98 | 73 | 62 | 48 | 68 | 90 | 83 | 88 | 76
Overseas Pacific | 82 | 78 | 95 | 82 | 64 | 62 | 70 | 86 | 82 | 90 | 81
Overseas Latin America | 73 | 76 | 96 | 86 | 79 | 62 | 66 | 88 | 75 | 86 | 87
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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