All Users , All Regions 2014 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Trends |  |  |  |  |  |  |  |  |  |  |
Benchmark | 86 | 85 | 94 | 85 | 87 | 58 | 73 | 81 | 80 | 92 | 78
US MHS | 80 | 80 | 92 | 80 | 88 | 66 | 66 | 76 | 78 | 89 | 82
ARMY | 77 | 73 | 89 | 81 | 87 | 64 | 59 | 72 | 74 | 88 | 81
NAVY | 77 | 77 | 92 | 79 | 87 | 63 | 59 | 74 | 74 | 89 | 83
AIR FORCE | 80 | 76 | 90 | 77 | 87 | 65 | 62 | 71 | 77 | 88 | 84
OTHER | 84 | 86 | 93 | 82 | 87 | 69 | 75 | 79 | 81 | 91 | 81
JOINT SERVICE | 76 | 81 | 95 | 72 | 87 | 61 | 68 | 78 | 78 | 88 | 87
NORTH | 81 | 81 | 92 | 81 | 89 | 66 | 67 | 77 | 78 | 89 | 82
North Army | 80 | 75 | 88 | 83 | 93 | 65 | 59 | 73 | 78 | 88 | 82
North Navy | 77 | 78 | 93 | 82 | 90 | 63 | 62 | 76 | 75 | 88 | 80
North Air Force | 80 | 75 | 89 | 78 | 86 | 69 | 64 | 70 | 75 | 90 | 86
North Other | 84 | 88 | 94 | 82 | 88 | 68 | 74 | 81 | 80 | 90 | 80
North Joint Service | 76 | 81 | 95 | 72 | 87 | 61 | 68 | 78 | 78 | 88 | 87
SOUTH | 82 | 80 | 91 | 82 | 88 | 70 | 68 | 76 | 78 | 91 | 81
South Army | 74 | 71 | 88 | 76 | 87 | 68 | 60 | 73 | 73 | 89 | 78
South Navy | 79 | 84 | 89 | 80 | 85 | 68 | 62 | 72 | 70 | 91 | 86
South Air Force | 82 | 77 | 90 | 78 | 90 | 66 | 64 | 72 | 77 | 87 | 84
South Other | 87 | 86 | 93 | 87 | 89 | 73 | 76 | 79 | 82 | 93 | 81
WEST | 79 | 77 | 92 | 77 | 85 | 64 | 64 | 75 | 77 | 88 | 83
West Army | 78 | 73 | 90 | 84 | 86 | 63 | 60 | 73 | 75 | 87 | 81
West Navy | 75 | 72 | 91 | 75 | 85 | 60 | 56 | 73 | 76 | 90 | 84
West Air Force | 79 | 76 | 91 | 75 | 86 | 63 | 60 | 73 | 78 | 87 | 83
West Other | 81 | 84 | 93 | 75 | 85 | 67 | 74 | 78 | 78 | 90 | 83
OVERSEAS | 74 | 76 | 92 | 76 | 76 | 59 | 56 | 70 | 67 | 88 | 83
Overseas Europe | 77 | 76 | 91 | 77 | 73 | 61 | 56 | 71 | 70 | 92 | 83
Overseas Pacific | 70 | 75 | 92 | 74 | 84 | 56 | 55 | 65 | 61 | 85 | 83
Overseas Latin America | 76 | 84 | 97 | 82 | 74 | 65 | 66 | 91 | 69 | 83 | 89
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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