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Prime Enrollees , All Regions
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 79 78 90 79 87 67 63 74 77 90 82
ARMY 76 72 88 81 87 65 58 72 73 89 81
NAVY 74 76 90 78 85 63 57 71 73 89 84
AIR FORCE 79 75 90 76 86 66 61 71 77 89 84
OTHER 83 85 92 80 88 70 72 78 80 91 81
JOINT SERVICE 75 79 95 71 90 63 66 77 78 87 86
NORTH 78 79 91 80 89 65 63 74 77 89 83
North Army 79 74 87 82 93 65 57 72 76 89 84
North Navy 74 76 91 82 89 63 58 70 73 89 82
North Air Force 79 74 89 77 85 69 62 69 74 91 86
North Other 81 86 92 80 87 65 69 78 79 89 82
North Joint Service 75 79 95 71 90 63 66 77 78 87 86
SOUTH 81 79 90 82 88 70 66 74 77 91 81
South Army 73 70 87 77 87 68 59 73 72 89 77
South Navy 75 83 88 80 80 69 60 70 69 90 86
South Air Force 82 75 89 77 90 67 63 71 79 88 83
South Other 87 86 92 86 89 72 73 78 80 93 80
WEST 77 75 91 76 85 66 62 74 78 89 82
West Army 78 72 89 84 84 66 58 72 76 90 80
West Navy 74 72 91 74 83 59 55 71 74 90 85
West Air Force 78 75 91 74 84 65 59 72 78 89 84
West Other 79 82 94 73 86 72 74 79 82 89 82
OVERSEAS 74 75 91 75 79 61 55 69 67 89 83
Overseas Europe 78 74 90 76 76 63 58 69 71 92 83
Overseas Pacific 69 74 91 72 87 59 52 66 61 88 84
Overseas Latin America 78 93 98 80 *** 67 66 93 60 79 88
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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