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Prime Enrollees , West Navy
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 79 78 90 79 87 67 63 74 77 90 82
NAVY 74 76 90 78 85 63 57 71 73 89 84
WEST 77 75 91 76 85 66 62 74 78 89 82
West Navy 74 72 91 74 83 59 55 71 74 90 85
NBHC NAS North Island 83 81 89 80 92 68 62 69 83 89 91
NBHC NTC San Diego 75 76 92 *** *** 68 74 76 73 92 83
NBHC Port Hueneme 69 69 94 81 73 54 52 86 73 94 86
NH Bremerton 82 65 91 *** *** 61 65 78 86 93 74
NH Camp Pendleton 79 81 95 69 91 68 63 70 75 91 84
NH LeMoore 74 82 89 *** 72 63 55 70 83 92 83
NH Oak Harbor 73 72 94 83 *** 56 52 78 63 88 89
NHC Hawaii 77 81 86 *** *** 61 63 62 73 90 83
NMC San Diego 65 62 91 65 *** 53 53 66 64 89 82
TRICARE Outpatient-Chula Vista 74 73 88 74 *** 75 69 73 74 86 93
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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