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Prime Enrollees , West Air Force
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 79 78 90 79 87 67 63 74 77 90 82
AIR FORCE 79 75 90 76 86 66 61 71 77 89 84
WEST 77 75 91 76 85 66 62 74 78 89 82
West Air Force 78 75 91 74 84 65 59 72 78 89 84
10th Med Group-USAF Academy CO 79 85 89 75 86 66 69 76 90 86 75
21st Med Grp-Peterson 76 70 95 79 87 57 54 71 77 89 89
30th Med Grp-Vandenberg 78 79 91 69 95 58 50 60 84 89 86
341st Med Grp-Malmstrom 85 73 94 71 91 65 50 77 77 85 85
355th Med Grp-Davis Monthan 86 74 78 70 *** 75 53 57 85 89 77
366th Med Grp-Mountain Home 85 78 86 84 72 53 53 68 80 88 79
377th Med Grp-Kirtland 78 85 91 72 78 61 59 70 74 91 73
3rd Med Grp-Elmendorf 65 73 88 *** *** 67 55 68 67 89 78
509th Med Grp-Whiteman 89 78 94 *** 89 75 64 84 84 93 81
55th Med Grp-Offutt 80 83 92 68 86 67 68 69 79 88 89
56th Med Grp-Luke 85 82 89 70 87 64 60 77 79 91 78
5th Med Grp-Minot 82 74 87 *** 68 64 56 63 71 92 83
61st Med Group-Los Angeles 82 73 90 83 85 63 56 79 75 94 85
75th Med Grp-Hill 82 79 90 72 87 67 71 76 82 93 91
90th Med Grp-F.E. Warren 77 78 84 69 89 63 53 63 80 91 89
92nd Med Grp-Fairchild 82 74 92 88 84 64 60 75 77 88 88
95th Med Grp-Edwards 81 81 92 85 88 64 59 75 70 89 86
99th Med Grp-O'Callaghan Hosp 74 68 95 84 *** 66 53 82 80 88 90
West Region-Air force 79 73 93 75 82 64 58 71 77 86 82
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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