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Prime Enrollees , West Air Force
Customer Service

  2012 2013 2014 Trend
Benchmark 82 82 85 3
US MHS 80 80 79 -1
AIR FORCE 79 81 76 -3
WEST 81 81 76 -4
West Air Force 80 82 74 -6
10th Med Group-USAF Academy CO 79 *** 75 -5
21st Med Grp-Peterson 79 *** 79 0
30th Med Grp-Vandenberg 86 86 69 -17
341st Med Grp-Malmstrom 65 86 71 6
355th Med Grp-Davis Monthan 83 93 70 -13
366th Med Grp-Mountain Home 94 *** 84 -10
377th Med Grp-Kirtland 73 82 72 -1
3rd Med Grp-Elmendorf 75 87 *** ***
509th Med Grp-Whiteman 81 *** *** ***
55th Med Grp-Offutt 84 72 68 -15
56th Med Grp-Luke 80 *** 70 -10
5th Med Grp-Minot *** *** *** ***
61st Med Group-Los Angeles 79 78 83 4
75th Med Grp-Hill 84 85 72 -12
90th Med Grp-F.E. Warren 82 70 69 -13
92nd Med Grp-Fairchild 76 *** 88 12
95th Med Grp-Edwards 83 80 85 1
99th Med Grp-O'Callaghan Hosp 87 *** 84 -3
West Region-Air force 74 79 75 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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