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Prime Enrollees , West Air Force Customer Service Courteous Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 90 | 90 | 93 | 3 |
| US MHS | 88 | 88 | 88 | 0 |
| AIR FORCE | 87 | 88 | 85 | -2 |
| WEST | 88 | 88 | 86 | -2 |
| West Air Force | 87 | 89 | 85 | -1 |
| 10th Med Group-USAF Academy CO | 85 | *** | 84 | -1 |
| 21st Med Grp-Peterson | 87 | *** | 87 | 1 |
| 30th Med Grp-Vandenberg | 95 | 89 | 83 | -12 |
| 341st Med Grp-Malmstrom | 72 | 95 | 79 | 7 |
| 355th Med Grp-Davis Monthan | 86 | 95 | 87 | 0 |
| 366th Med Grp-Mountain Home | 100 | *** | 99 | -2 |
| 377th Med Grp-Kirtland | 80 | 90 | 82 | 2 |
| 3rd Med Grp-Elmendorf | 82 | 89 | *** | *** |
| 509th Med Grp-Whiteman | 87 | *** | *** | *** |
| 55th Med Grp-Offutt | 88 | 81 | 77 | -12 |
| 56th Med Grp-Luke | 85 | *** | 82 | -3 |
| 5th Med Grp-Minot | *** | *** | *** | *** |
| 61st Med Group-Los Angeles | 89 | 87 | 94 | 4 |
| 75th Med Grp-Hill | 87 | 90 | 85 | -3 |
| 90th Med Grp-F.E. Warren | 84 | 79 | 79 | -5 |
| 92nd Med Grp-Fairchild | 77 | *** | 95 | 18 |
| 95th Med Grp-Edwards | 91 | 87 | 92 | 1 |
| 99th Med Grp-O'Callaghan Hosp | 96 | *** | 93 | -3 |
| West Region-Air force | 80 | 89 | 85 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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